Kai Davis

NOVEMBER 23, 2023

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Metrics 52

Metrics Policies Software Sales 52

1 to 1

SEPTEMBER 21, 2022

Opinions show four areas of concern: high call volumes, long wait times, talent retention, overall CX costs. But, is that good strategy to meet the current moment and prepare for 2023? The CX industry has struggled to retain talent,” says Dukes. It’s really a way for firms to be better and to access talent and capabilities.

Financial 26

Financial Talent Training Training 26

1 to 1

MARCH 28, 2022

workforce by 2023. As an on-demand model, it offers greater staffing flexibility; during periods of high-demand, companies can activate a talent pool of gig workers and scale back when the volume decreases. Measure the right behavior Make sure a gigCX worker’s performance metrics are aligned with the right results.

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How To Metrics Talent Policies 52