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Seen and heard at NRF: Retailers eye opportunities in 2023, even amid uncertainty

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Lowe’s Chairman and CEO Marvin Ellison at the NRF Big Show 2023 Celebrating a visionary Lowe’s Chairman and CEO Marvin Ellison received the Visionary Award at the NRF Foundation Honors ceremony. The post Seen and heard at NRF: Retailers eye opportunities in 2023, even amid uncertainty appeared first on 1to1 Media.

Retail 26
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Show report: A NICE take on AI

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According to 2023 Omdia research: 62% of companies can’t engage across channels in a personalized way 55% can’t predict customer needs 42% are challenged with using data to obtain customer insights Generative AI is changing this landscape, D’Antonio said, by enabling personalized responses, content, and product decisions.

Report 26
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EX = CX: How to create a thriving gigCX model

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workforce by 2023. It behooves companies from across a wide range of industries to consider making gigCX a part of their regular operations. In addition to greater flexibility, gig workers are less restricted by geographic limits, reducing the need for physical infrastructures reduces costs and increases efficiency.

How To 52
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3 ways conversational messaging compounds CX growth for banks

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This is where conversational text messaging offers a solution that not only improves customer experience but also reduces costs and increases efficiencies. Yet, they realized going online provided more opportunities than just fostering customer relationships, it offered greater efficiency and productivity.

Banking 32