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EX = CX: How to create a thriving gigCX model

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workforce by 2023. In addition to greater flexibility, gig workers are less restricted by geographic limits, reducing the need for physical infrastructures reduces costs and increases efficiency. Measure the right behavior Make sure a gigCX worker’s performance metrics are aligned with the right results.

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3 ways conversational messaging compounds CX growth for banks

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This is where conversational text messaging offers a solution that not only improves customer experience but also reduces costs and increases efficiencies. Yet, they realized going online provided more opportunities than just fostering customer relationships, it offered greater efficiency and productivity.

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