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Generative AI transforming customer service
Sifting through thousands of emails daily is tedious work, but generative AI makes it easy. A multinational bank is using generative AI to quickly process and respond to client emails used for the settling, asset servicing and reconciliation of trades – normally a massive manual task. It directs emails to the right teams and drafts responses for employees to check. The result? Faster and more enjoyable customer service, a boost in worker efficiency and more cost-effective operations.
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