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The Perils of Internal Disruption (Part 2)

Markovitz Consulting

This week I’d like to address sales incentives and volume discounts. Sales incentives—for example, bonuses to meet monthly or quarterly revenue goals—cause salespeople to stuff the company’s distribution channels with inventory far in excess of consumer demand.

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7 Critical Success Factors for Project Based Firms to Consider in 2024

Progressus

Technology combined with data is a matter of life and death for professional services firms where the “product” is a combination of insights and expertise. Are project operations, sales, customer service, etc. Do employees have the tools they need to create value for clients? directly integrated with core financials?

Agile 52
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How to Downsize Your Sales Force

Harvard Business

Many industries have had to downsize sales forces. There are several reasons for recent sales force job cuts: Shifting market dynamics are one cause, including changing customer needs, customer consolidation, new buying channels, and slowing market growth. sales reps following an industry-wide downsizing trend.

Sales 28
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In the Best Sales Teams, About Half of the People Are in Support Roles

Harvard Business

Sales reps are most effective when they have the right amount of support staff, but exactly how much support staff does a company need, and how should it be structured? Call it a Goldilocks quandary: Too little support, and your sales people can’t do their jobs well; too much, and you’re wasting money.

Sales 31
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Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

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And, while some customer service associates may initially fear automation – perhaps worrying it will take over part or all of their job – smart automation actually prepares employees with the tools they need so they’re ready to hit the ground running when volume surges hit.

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??? Happy New Year: Predictions, Takeaways, and Thank you!

Wakeman Consulting Group: Dave's Blog

This matters because ticket sales, merchandise, etc. This uncertain work environment is hurting ticket sales for a lot of places because the traffic patterns are different. There is a lesson for all of us in Barnes and Nobles’ turnaround: “If you want to sell music, you have to love those songs.”. Don’t do research.

Sports 59
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5 retail strategies that are here to stay

1 to 1

The unprecedented product and human demands that came out of the pandemic tested retailers’ resources. Mishaps like delays, data breaches, product recalls, and inclement weather will continue to effect retail surge volumes. Post-pandemic success rides on flexibility. Seamlessly connect the entire retail customer journey.

Retail 26