article thumbnail

Assessing Change Management Effectiveness: Essential Metrics

Epicflow

In this article, we’ll consider some essential metrics that can be used to assess the fruitfulness of change management efforts. . To assess the organizational performance, the following metrics can be used: . The assessment of individual performance may include the following metrics: . Change management performance .

Metrics 52
article thumbnail

How to Use Flow Metrics to See if Your Economies of Scale Offer Value, Part 3

Johanna Rothman

Ignorance of the flow metrics. Inventory might have value for physical products, but it rarely does for software products. In software, we want less WIP (Work in Progress), which is a form of inventory. Luckily, the flow metrics help everyone see where the teams have value and where there is just cost.

Metrics 63
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Unemployed Agilists: How to Show Your Value to Support What Managers Want, Part 1

Johanna Rothman

What Managers Want: More Net Income Let me start with a very simplified profit and loss discussion using the ideas of AARRR “Pirate Metrics” to describe what managers want. See Capitalizing Software During an Agile Transformation for some of those ideas.) But if you didn’t use the flow metrics? ” It does.

Agile 74
article thumbnail

Unemployed Agilists: Review the Hype Cycle & Your Agility to Help You Manage Future Job Changes, Part 4

Johanna Rothman

Instead, we can invite them to change, by showing the value with the pirate metrics. While we now know how to manage agile and lean programs (with both hardware and software) and create an agile approach to the project portfolio , too many organizations do not use those approaches. And use the flow metrics so you can see progress.

Agile 95
article thumbnail

CSAT vs. CES vs. NPS: How to turbocharge key metrics for contact center success

1 to 1

Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS) metrics have long been invaluable tools in the industry, but it’s critical to recognize that these metrics on their own cannot improve customer experience. What is a CSAT rating? How to improve CSAT. What is a CES rating? What is an NPS rating?

Metrics 26
article thumbnail

Key Performance Indicators (KPIs) for Professional Services Firms

Progressus

These metrics provide the foundation for more outcome-oriented engagements, leveraging real-time data to secure contracts, monitor progress, and demonstrate the value of client investments. Which Metrics Are Essential for Professional Services Firms?

article thumbnail

Find the Right Metrics for Your Sales Team

Harvard Business

As a consequence, managers don’t have a clear sense of what is really driving sales in their business, while salespeople, who are inundated with dozens of metrics, get lost in the day-to-day noise. The challenge, of course, is to decide on the right metrics. Wins are the most common metric used across sales roles and industries.

Metrics 30