Metrics, Process Improvement, Recruiting and Tools - Management Consulting Connection

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Metrics

Process Improvement

Recruiting

Tools

2022 wage strategies: How contact centers can face the Great Resignation

1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.

Strategy

Strategy Strategy Strategy& Talent

Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

OCTOBER 23, 2017

Although predictive models for change management are still a ways off, organizations can get themselves on the right path by adopting the right tools and capturing the right data. We see five no-regrets steps that organizations can take: Start Using Digital Engagement Tools.

Change Management

Change Management Data Company Management

2022 wage strategies: How contact centers can face the Great Resignation

Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Stay Connected