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Captive contact center vs. outsourcing: The most overlooked part of retail CX

1 to 1

As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a high-quality contact center. This means retailers must be ready to offer support at any time, on any channel, in any language. Jon Stough. Tapping into expertise.

Retail 26
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Fix Your Social Media Strategy by Taking It Back to Basics

Harvard Business

A recent CMO Survey indicates that marketers plan to double their spending on social media in the next five years. Yet IBM’s C-Suite Study reports that nearly half of CMOs believe they are not prepared to manage the challenges of social media. Other articles advise using social media networks, such as Pinterest.

Media 28
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AlixPartners Interviews and Culture

Management Consulted

Media & Entertainment. Popular fields for AlixPartners alum include venture capital, private equity, financial services, investment management and retail. ALIXPARTNERS INTERVIEWS AND RECRUITING . Social Media. Business & Consumer Services. Consumer Products. Financial Services. Healthcare. Heavy Equipment.

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Oliver Wyman interview preparation: the inside story

Management Consulted

Communications, Media, and Technology. Retail and Consumer Products. Retail and Business Banking. Oliver Wyman actively recruits for internships at target schools, and interns are typically in their junior/penultimate year of university studies. OLIVER WYMAN INTERVIEWS AND RECRUITING. Health and Life Sciences.

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Brews, News and Booz & Company: Interview and Culture Insights

Management Consulted

He began by helping firms recruit competent executives, acquire new customers, and establish conducive office space. After 2 years, he recruited 2 friends from Chicago and formed the Business Research and Development Company with $500 borrowed from the bank. Media & Entertainment. Industries served: Aerospace & Defense.

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A Commercial Pilot’s 2-Year Plan to Break into Consulting

Management Consulted

I was using that time to transition into a project management role in media. I got a part-time job in a retail store, and in my downtime I just started a learning a lot of the tools necessary in order to be a producer/project manager in media. So I started searching for programs that consulting firms recruit from.

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How to Strengthen Your Reputation as an Employer

Harvard Business

In other words, what employees saw on a careers site or on their company’s social channels, or what they heard from recruiters, was often inconsistent with what they experienced when they joined the company. Take outdoor apparel retailer Patagonia. The company has long stood for enjoying nature and protecting the environment.