Captive contact center vs. outsourcing: The most overlooked part of retail CX
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APRIL 28, 2022
As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a high-quality contact center. Captive centers are those that are client owned and operated and provide resources directly to their organization. Jon Stough.
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