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Captive contact center vs. outsourcing: The most overlooked part of retail CX

1 to 1

As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a high-quality contact center. Captive centers are those that are client owned and operated and provide resources directly to their organization. Jon Stough.

Retail 26
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Oliver Wyman interview preparation: the inside story

Management Consulted

After building a successful model in financial services, Oliver Wyman expanded to offer pure strategy consulting services to non-financial services groups and now has 2 internal divisions that operate relatively independently. Communications, Media, and Technology. Retail and Consumer Products. Retail and Business Banking.

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Capgemini Consulting Interviews – Tech, Business or Both?

Management Consulted

Capgemini has a strong focus in products and processes with major operations ; the complex industries (like manufacturing and energy) are well-suited to major spend on technology infrastructure, which is where the firm makes most of its money. CAPGEMINI CONSULTING INTERVIEWS & RECRUITING. Social Media: Facebook. Industries.

Capgemini 192
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BearingPoint Interview Preparation – Mystery or History?

Management Consulted

However, today BearingPoint is emerging as a player in the operations and technology scene, especially in Europe, and has re-established an impressive growth trajectory. Now, BearingPoint is operated as a Netherlands-based partnership which consisted of 120 partners in 14 countries throughout Europe. Supply Chain & Operations.

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AlixPartners Interviews and Culture

Management Consulted

Media & Entertainment. Popular fields for AlixPartners alum include venture capital, private equity, financial services, investment management and retail. Sean Sternbach – Director of Operations – Pet Lodge Pet Resort. ALIXPARTNERS INTERVIEWS AND RECRUITING . Social Media. Consumer Products.

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Infosys Consulting Interviews & Culture

Management Consulted

Birthed in 2004 as a spin-off of Indian tech outsourcing behemoth Infosys Technologies, Infosys Consulting is quickly climbing the charts as an industry leader in IT Operations and Strategy consulting. IT Operations. Supply Chain and Operations Processes. SAP Operational Excellence. INFOSYS CONSULTING. IT Strategy.

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ZS Associates Firm Profile

Management Consulted

In 2004, the Institute for Operations Research and the Management Sciences (INFORMS) awarded Andy and Prabha the Marketing Science Practice Prize for outstanding implementation of marketing science concepts and methods, recognizing the sales territory alignment system they had developed and implemented through the work of ZS Associates.