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Chief Ecosystem Officer – Taking Customer Centricity to the Next Level

Kates Kesler

MAY 7, 2020

Customer centricity is defined here as creating unique product value propositions and strategies to deliver against unmet customer needs. You may be asking, isn’t it the role of a Chief Product Officer to create solutions across products? Since inception, they have consistently developed cutting edge, best-in-class products.

Accenture

Accenture Engineering Methodologies Productivity

So, you’ve built a new capability, but no one uses it! What gives?

Kates Kesler

JANUARY 18, 2022

She had hired top talent, built assets, and delivered high quality demonstration projects. They do all the right things: create a strategy, announce a leader, build and buy the talent needed, research and implement best practices, purchase new technology, and roll-out training. But a year later they have little to show for it.

Enterprise

Enterprise Talent Accenture Energy

Management Consulting Connection

Chief Ecosystem Officer – Taking Customer Centricity to the Next Level

So, you’ve built a new capability, but no one uses it! What gives?

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