Harvard Business

MAY 25, 2016

This includes all non-quota-carrying roles in the organization: customer-facing support, sales operations and administration, and sales management. Many companies with low sales ROI devote less than 30% of their sales staff to support functions. We found that the levels of operations and administrative support are what matters most.

Sales 39

Sales ROI Efficiency Operations 39

1 to 1

JUNE 1, 2021

It streamlines operations and frees customer-facing employees up to focus on more meaningful interactions with customers. With attended RPA, the same sort of behind-the-scenes task handling is automated, but the information gleaned from that process is eventually handed off to an associate who uses it during customer interactions.

Software 26

Software Turnaround Automotive ROI 26

1 to 1

AUGUST 18, 2021

With post-pandemic online shopping increasing and deals running longer and earlier, consistent quality and service levels are essential to keep operations running smoothly and customers happy. Customers will always need information about store hours, return policies, and delays, among other topics.

Retail 26

Retail Strategy Strategy Strategy& 26

Business Consulting Agency

JANUARY 23, 2024

Operational Inefficiencies: Mistakes in operational processes can lead to inefficiencies, wasted resources, and increased overhead costs. Their expertise spans strategic planning, financial management, operations, and beyond. Rebuilding trust is often a long and arduous process.

Consulting 52

Consulting Turnaround ROI Case Study 52