Progressus

NOVEMBER 10, 2023

CSFs can literally be anything — whether it’s improving customer satisfaction, increasing revenue, reducing operating costs, or something specific to a particular project or deliverable – making them somewhat difficult to identify – let alone define in concrete terms. Are project operations, sales, customer service, etc.

Agile 52

Agile Tools Data Talent 52

Rick Conlow

JUNE 3, 2021

If you are the leader you will need to know how to do this or need to engage a trained facilitator to help you. A common problem on teams is that nobody knows how to work together as a team. With training for multiple process improvement action teams, they won the JD Power Award. Professionalize Your Team. Begin, today.

Turnaround 52

Turnaround Training Training eBook 52

Rick Conlow

JUNE 3, 2021

If you are the leader you will need to know how to do this or need to engage a trained facilitator to help you. A common problem on teams is that nobody knows how to work together as a team. With training for multiple process improvement action teams, they won the JD Power Award. Professionalize Your Team. Begin, today.

Turnaround 52

Turnaround Training Training eBook 52

Harvard Business

AUGUST 2, 2018

” Even if you cannot change your circumstances, “you might be able to change the microenvironment in which you operate.” This made me more people-focused than process-focused, but it allowed for process improvements in the best way possible, by enabling people to excel.”

How To 47

How To Case Study Case Studies Finance 47

Consulting Matters

APRIL 24, 2020

And through both of those processes, I served as an Operator, and then also as a Project Manager, and then a Master Black Belt Lead Sig Sigma process improvement black belt. Now, all of a sudden their operations are getting very sophisticated. And that was something that that big box consultancy didn’t offer.

Interviews 156

Interviews Consulting How To Operations 156

Harvard Business

JUNE 6, 2018

I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. While keeping CX top of mind throughout the whole M&A process is challenging, the benefits are undeniable: It keeps your most coveted customers and your team intact.

Operations 30

Operations Culture Deloitte Accenture 30

Consulting and Organizational Management

DECEMBER 2, 2012

The profession has become filled with niche players……executive coaching, team building, process improvement, change management, etc. On one hand, I like projects that enable me to work with employees to figure out how to improve their business. We now have expert solutions often in search of problems. Read more.].

Organizational Development 73

Organizational Development Nonprofit Ethics Consulting 73

Harvard Business

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Here’s how I’d recommend shifting your thinking about customer success as you grow: Founding Stage (0–5 employees). What to do.

Metrics 47

Metrics Engineering Efficiency Operations 47

Asamby Consulting

AUGUST 30, 2022

This articles outlines how to build a company wiki: Understand if and why you need a wiki Define the goals for your wiki Choose the best tool to house your wiki Define the structure Start creating and compiling content Keep your wiki used and up to date Why do I need a wiki for my company? You need a wiki.

Company 52

Company How To Tools Process Improvement 52

Harvard Business

APRIL 12, 2016

.” Here’s how it worked: At the beginning of each program, participants identified a challenging and complex problem in their business or function (e.g., product pricing, operational efficiency, customer service, etc.). Another tried generating operational efficiencies through a different supply chain control tower process.

Development 28

Development Leadership Operations Efficiency 28

Harvard Business

OCTOBER 4, 2018

A perennial management challenge is figuring out how to minimize the amount of time employees spend on low-value tasks — the repetitive, transactional tasks that have to get done, but often seem to take up an inordinate amount of time. Improve Productivity: What can we do to complete tasks more quickly?

Productivity 44

Productivity Tools Meeting Efficiency 44

Harvard Business

NOVEMBER 22, 2017

To reorient themselves around value, health systems must rethink how they deliver care. Improving access to care, increasing workforce productivity, optimizing clinical operations, and managing population health are important—and interrelated steps. Sensitivity to operations. Commitment to resilience.

Healthcare 28

Healthcare Efficiency Methodologies System 28

Harvard Business

JUNE 2, 2016

The opportunities for firms operating in this mode are potentially new forms of market development and user engagement. Managers operating in the community mode need to understand the challenges of maintaining, incentivizing, and capturing true value-added contributions from these communities.

Intellectual Property 28

Intellectual Property Tools Development Productivity 28

Consulting Matters

APRIL 24, 2020

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. I’m not a strict operator. Sometimes it’s not operational capacity.

Interviews 156

Interviews Company Marketing Operations 156

Harvard Business

OCTOBER 23, 2017

Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency. Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects.

Change Management 28

Change Management Data Company Management 28

Harvard Business

AUGUST 1, 2017

Recommendation engines (or recommenders ) force organizations to fundamentally rethink how to get greater value from their data while creating greater value for their customers. Platform companies invest in virtuous cycles to solve problems; more-traditional firms invest in process improvement to solve problems.

Engineering 28

Engineering Company Data Enterprise 28