Harvard Business

APRIL 23, 2018

The engagement of its drivers, who deliver milk and bread to millions of customers each day, was dipping while management was becoming increasingly metric-driven in an effort to reduce costs and improve delivery times. This type of top-down leadership is outdated, and, more importantly, counterproductive. Here’s how to do it.

Leadership 59

Leadership PricewaterhouseCoopers Banking Training 59

LSA Global

SEPTEMBER 6, 2018

How to Find Weak Links in Your Corporate Culture. Success metrics are confusing, conflicting, unfair or unbalanced. Trust in leadership or the company is weak. Review and share monthly dashboard metrics and adjust accordingly. The post How to Find Weak Links in Your Corporate Culture appeared first on LSA Global.

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Culture How To Metrics Research 34

Consulting Matters

DECEMBER 16, 2022

One thing I have learned over my almost 30-plus years of consulting – while there are executive unicorns who will share your idealistic visions of a balanced approach to leadership, like Mark Johnson (in episode 42) or former Disney COO Jim MacPhee (in episode 40), the majority won't. The people strategy is about the WHO.

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Strategic Planning and Management Insights

MARCH 6, 2023

SME Strategy is a strategy consulting firm that specializes in helping organizations align their teams and operations around a shared vision, mission, values, goals, and action plans. This requires effective communication and collaboration across all levels of the organization, from your senior leadership team to front-line workers.

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LSA Global

JUNE 6, 2020

But when middle management is left out of the strategy design and planning process, even well-designed strategies run into major roadblocks to change because they and their teams do not know how to: Ensure that their decisions do not negatively affect other teams. Avoid short-term firefighting tactics when conditions change rapidly.

Strategy 36

Strategy Strategy Strategy& Management 36

LSA Global

MARCH 20, 2020

While many pundits believe that people can’t perform both roles well, corporations continue to believe that high performing and high potential employees can, at the same time, operate as an effective individual producer and people leader simultaneously. How to Set Up Your Player-Coaches for Success. The Bottom Line.

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How To Sports Culture Talent 45

LSA Global

OCTOBER 20, 2019

We define organizational complexity as a combination of excessive management tiers, inefficient systems, cumbersome procedures, misaligned performance metrics, confusing role definitions, and cloudy accountability. Clarify Strategy and Align Leadership. The post How to Decrease Organizational Complexity appeared first on LSA Global.

How To 28

How To Culture Metrics Strategy 28

Harvard Business

AUGUST 30, 2018

One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. To show how it works, we’ll walk you through an example. In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance.

How To 34

How To Retail Productivity Sales 34

Harvard Business

JULY 19, 2017

Many companies are attempting a radical — and often rapid — shift from hierarchical structures to more agile environments, in order to operate at the speed required by today’s competitive marketplace. Senior leadership teams that embrace agile do a few things differently. This takes time. Systematic Inc.,

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LSA Global

APRIL 4, 2022

And a successful redesign of the customer experience requires the active involvement of your entire organization , from the ground up, in understanding at each level how to deliver the best customer experience possible, each and every time. This is where the leadership plays an absolutely fundamental role.

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Metrics Comparison System Agile 36

Harvard Business

NOVEMBER 29, 2018

A core challenge of management is to ensure that the organization’s priorities, strategies, and metrics are consistently embraced and that any impediments are identified and addressed quickly. Metrics that are reported daily, such as “units at capacity.” CAPTION TEXT HERE/Getty Images.

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System Healthcare Metrics Operations 33

Organizational Talent Consulting

JANUARY 16, 2023

Decision-making is a significant part of leadership; many depend on the decisions. A good working definition of what it means to embrace data-driven decision-making is: Using facts extracted from data and metrics to guide business decisions that support business goals rather than relying on experience, intuition, and stories alone.

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Data Culture Deloitte Survey 52

Organizational Talent Consulting

APRIL 18, 2022

And a huge knowledge and skill shift that is looming will serve as a leadership validation test. Here are three future smart leadership qualities, two steps for rethinking the future of leadership, and one good leadership habit for keeping you moving in the best direction. Effective leaders are good learners.

Leadership 52

Leadership Trends Journal McKinsey 52

Makarios Consulting

JANUARY 5, 2021

As we stand on the cusp of a new year, it is a perfect time for a refresher on company vision: how to establish it, how to get people to align around it, and how to execute it. Leadership teams never communicate enough. Metrics are vital for effective execution. Find more here on how to decide what to track.

Metrics 52

Metrics Energy Enterprise Company 52

Makarios Consulting

JANUARY 5, 2021

As we stand on the cusp of a new year, it is a perfect time for a refresher on company vision: how to establish it, how to get people to align around it, and how to execute it. Leadership teams never communicate enough. Metrics are vital for effective execution. Find more here on how to decide what to track.

Metrics 52

Metrics Energy Enterprise Company 52

Harvard Business

JUNE 22, 2016

Fourth, begin to operate a pilot of your network business by shifting small amounts of capital (including time, talent, and money) to the new initiative. This will require reporting on new metrics. Organizational transformation must begin with a leadership transformation.

How To 31

How To Metrics Pharmaceuticals Hotels 31

Harvard Business

NOVEMBER 23, 2016

In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. The organization had a strong community tradition and over 4,500 talented employees.

How To 28

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Harvard Business

JUNE 13, 2018

consume more of leadership’s time (41%–60% of their time, on average, as compared with 20%–40% for other reorgs). consume more of leadership’s time (41%–60% of their time, on average, as compared with 20%–40% for other reorgs). How to make your company more nimble and responsive.

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How To Accenture Benchmarking Survey 31

Management Consulted

OCTOBER 30, 2016

You’ll need a sexy minor, some unique leadership experience or a great summer internship to stand out. Mechanical Engineering is the most operationally focused, in contrast to say Civil Engineering, where you are more focused on ideas such as land use instead of metrics and modeling. The knock on engineering?

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Consulting Engineering Finance Case Interview 100

Kates Kesler

NOVEMBER 29, 2015

After working closely with over twenty large US and European-based global companies during the past ten years, we have concluded the problem is not in the fundamental design of these operating models. The metrics and reward systems in the company make it clear that this kind of collaboration is expected. Amy Kates & Greg Kesler.

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Enterprise Metrics Operations System 50

LSA Global

APRIL 19, 2018

Prioritize and Reward Leadership Modeling. At most companies, the CEO and senior leadership sets the tone. If you want to support your desired culture, make sure your leaders and influencers set a personal example of what they expect from others in terms of how they perform and how they behave. Monitor Culture Metrics.

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Culture Metrics Ethics Examples 34

1 to 1

JUNE 29, 2022

With executives searching for answers, the event focused on providing insight and tactics to help customer experience leaders understand more about what customers and employees want and how to deliver quality interactions in this unique, uncertain climate. The more operational distance, the more organizational siloes.

Conference 29

Conference Culture Operations Metrics 29

Harvard Business

JANUARY 29, 2018

And how exactly do you make your case? “Asking for a promotion makes you feel vulnerable,” says Sabina Nawaz , the global CEO coach , leadership keynote speaker, and writer. ” Here are some pointers on how to make the request. .” ” Here are some pointers on how to make the request.

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How To Handbook Resumes Metrics 28

Harvard Business

OCTOBER 25, 2018

We base this claim about HR’s digital skills gap on the results of our latest global leadership survey. Co-produced by our three organizations, the survey gauged nearly 28,000 business leaders across industries about the state and trajectory of leadership. As such, HR should learn how to create graphical presentations of data.

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Data Talent Survey Recruiting 39

Harvard Business

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Here’s how I’d recommend shifting your thinking about customer success as you grow: Founding Stage (0–5 employees). What to do.

Metrics 48

Metrics Engineering Efficiency Operations 48

Organizational Talent Consulting

JULY 17, 2023

Sadly, evidence suggests that 50% to 85% of mergers fail to deliver on shareholder returns despite leadership's best intentions. Anyone who has endured an M&A knows how stressful it can be for everyone. The leadership challenge is to figure out the best way to manage the formation of a blended new shared culture.

Culture 52

Culture Resources Tools Leadership 52

Harvard Business

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. In Precision’s case, good tactical performance required developing rules, checklists, and standard operating procedures and then following them closely. Metrics emphasized speed. Every spot on every line was visible to managers.

Metrics 37

Metrics Engineering Operations Sales 37

Harvard Business

NOVEMBER 6, 2018

These data scientists design, define, and implement metrics, run and interpret experiments, create dashboards, draw causal inferences, and generate recommendations from modeling and measurement. In larger and more sophisticated data operations, more fine-grained roles are necessary. In larger operations, each may be a team unto itself.

Data 37

Data Engineering Software Metrics 37

Martinka Consulting

JANUARY 18, 2019

Tom and Kevin shared their experiences and feelings as part of Tom selling off ownership and giving up control and Kevin investing in the company and taking over its leadership. How to handle it when the business is too large for management to buy (using other investors). Examples of how the two advisors have worked with clients.

Banking 40

Banking Sports Metrics Construction 40

Kates Kesler

OCTOBER 15, 2015

After weeks of assessment, analysis, and discussion, your design team has arrived at a comprehensive solution that will create an organization with the right structure, roles, governance, process, and metrics to deliver on the business strategy. As the sponsor or project manager, you ask, “what could go wrong”? The team is silent.

Analysis 50

Analysis Metrics Government Financial 50

Kates Kesler

OCTOBER 3, 2015

After weeks of assessment, analysis, and discussion, your design team has arrived at a comprehensive solution that will create an organization with the right structure, roles, governance, process, and metrics to deliver on the business strategy. As the sponsor or project manager, you ask, “what could go wrong”? The team is silent.

Analysis 50

Analysis Metrics Government Financial 50

Harvard Business

AUGUST 31, 2018

Developing a diverse leadership pipeline can benefit companies in all sectors. And yet black women’s advancement into leadership roles has remained stagnant , even as the number of them in professional and managerial roles has increased. They pursue management challenges.

Management 38

Management Leadership Culture Development 38

Harvard Business

MAY 8, 2018

We found that any type of leadership change will result in short-term adverse impacts on a firm’s operational efficiency, but outsider CEOs experienced a clear advantage in productivity gains. How to make your company more nimble and responsive. Insight Center. Competing in the Future. Sponsored by Accenture Strategy.

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Study Productivity Efficiency Analysis 28

Management Consulted

SEPTEMBER 24, 2014

If you said, “I just kind of took the time off” – it’s okay, but I just want to know how to position that in terms of your story. Were you involved in leadership at all when you were there? Not at the school, just at the church level, just doing different leadership level stuff for our college ministry.

Consulting 125

Consulting Resumes Bain Recruiting 125

Harvard Business

APRIL 20, 2016

I’ll use the example of a leadership team of a manufacturing plant to demonstrate the process. The manufacturing leadership team would emphasize issues that cut across the plant and parse out topics that can be addressed by individuals or subgroups of the team. That’s what the operational meeting is all about.

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Meeting Operations Efficiency Leadership 28

Harvard Business

OCTOBER 27, 2017

However, like many of the companies surveyed by Bain, we were unsure how to connect our strategic vision around sustainability with meaningful operational changes. We learned how to embed sustainability into our organization by empowering our people, making sustainability personal, and aggregating and recognizing results.

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Harvard Business

OCTOBER 23, 2017

Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency. What is the cause and effect of specific types of investment — for example, leadership development, large group events, and communications cascades?

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Change Management Data Company Management 28