Hotels Operations Sales Training 
Consulting Matters
AUGUST 4, 2022
Today I'm talking with Lee Cockerell, the former Executive Vice President of Operations for Walt Disney resort and currently a consultant, author, and speaker. In this episode, you'll hear: How Lee evolved as a leader by shedding defensiveness and operating in trust. Why you need to create a system to be a person of your word.
Harmonious Workplaces
OCTOBER 24, 2023
Rita High School, where I learned to develop group and individualized training toward specific goals — namely, competing in band competitions or performing in concerts. L&D, goal-setting theory of motivation, and leadership training took shape during those five years with the band.
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Harvard Business
MAY 20, 2016
Before I became general manager of The Beverly Hills Hotel, I held the same position at another luxury hotel up the coast. Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Later, he privately told me he was thinking of leaving the hotel.
Harvard Business
APRIL 26, 2016
For decades, Sales and Academia remained worlds apart and the business world did fine. But Sales is changing, Academia is out of touch, and this is bad for business and the academy. Compared to professions like engineering or business disciplines like Finance or Operations, the concept of a dedicated salesperson is relatively recent.
MishTalk
JUNE 27, 2014
Ghost cities, ghost malls, and empty train stations in China have been in the news for years. China’s project to build a replica Manhattan is taking shape against a backdrop of vacant office towers and unfinished hotels, underscoring the risks to a slowing economy from the nation’s unprecedented investment boom.
1 to 1
AUGUST 9, 2021
That’s why it’s critical to keep both front and back office operations running smoothly and effectively. For example, hotel receptionists, bank tellers, and other customer service and sales associates who directly interact with customers are considered part of an organization’s front office operations.
Management Consulted
FEBRUARY 5, 2017
Some of the major practice areas that the NYC region focuses on are corporate development, corporate finance, digital economy, globalization, growth, information technology, marketing & sales operations, people and organization, post merger integration, risk management, strategy, sustainability, and transformation.
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