Women in Consulting
APRIL 6, 2016
In our brave new world of email, instant messaging, social media, twitter plus the occasional phone call it can be hard to sort through the list of possible tasks and decide what to do next. Tasks include maintenance activities and process improvements. By: Kim Wasson.
Consulting and Organizational Management
APRIL 28, 2010
You need hands-on experience and refresher training or the entire training exercise has been a waste of time and money. I see that all the time in organizations that have invited me to conduct media training or training in another crisis management-related topic. Marketing and Social Media. Crisis Management. Customer Service.
Harvard Business
NOVEMBER 16, 2016
We correctly suspected that the media would find a degree of fascination with the story. Our strongest motivation, however, was getting skin in the game to galvanize our 30,000 employees to achieve an excellent patient experience every time, and to create a forcing function for improvement, uncovering problems we were unaware of.
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