Tom Spencer

MARCH 21, 2020

Improve your processes and invest in technology. Executives need to invest in process improvements and technological enhancement since this will not only bring down operating costs but will also make the customer’s life easy by reducing her time and effort.

Banking 78

Banking Airlines Insurance Insurance 78

Harvard Business

SEPTEMBER 11, 2017

Don’t let your engineers hack together workarounds that will need to be maintained down the road; provide real engineering solutions to the types of problems new software has. Your customer feedback is coming in through a variety of channels: phone calls to founders, emails to engineers, even the occasional text message.

Metrics 46

Metrics Engineering Efficiency Operations 46

Consulting Matters

APRIL 24, 2020

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. So, I’m not a strict engineer. I’m not a strict operator.

Interviews 156

Interviews Company Marketing Operations 156

Harvard Business

MAY 17, 2018

The transformation office approached the country finance leaders with their findings and made them partners in process improvement for the rest of the subsidiaries. One people analytics team in an engineering company was struggling to help develop the company’s managers, for example.

Culture 45

Culture Strategy Strategy Strategy& 45

Harvard Business

NOVEMBER 22, 2017

Under a renewed mandate from its CEO, the organization implemented a Lean transformation across the enterprise, with the goal of improving care outcomes, the patient experience, and access. Whatever their approach, the providers shared a common goal of excellence and efficiency in patient care—and a willingness to innovate to get there.

Healthcare 28

Healthcare Efficiency Methodologies System 28

Consulting and Organizational Management

APRIL 28, 2010

There have been many major movements and models in management, e.g., scientific management, management by objectives, quality circles, Total Quality Management, Business Process Re-Engineering, One-Minute Managing, Self-Managed Teams … the list goes on. Carmen Gattuso June 28, 2010 at 12:58 pm | Permalink.

Management 49

Management Organizational Development Nonprofit Ethics 49

Harvard Business

AUGUST 2, 2018

Joel Hendley, the Director of Engineering, North America, for Liferay, the California-based software company, speaks from personal experience when he says that “making a significant change” is not always the answer to “weathering mid-career anxiety” and discontent. ” The results were successful.

How To 41

How To Case Study Case Studies Finance 41

Harvard Business

JUNE 2, 2016

However, to truly develop an internal venture culture, substantial effort needs to be put into developing a systematic process of coaching, mentoring, internal funding and executive support — and have this effort supported over a long period of time, and not just be a corporate initiative of the month.

Intellectual Property 28

Intellectual Property Tools Development Productivity 28