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Extract those vexing pebbles to ease negative word of mouth

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This week’s Fast Track CX ROI webinar is the second episode in ECXO’s three-part series of short, practical sessions hosted by Ricardo Saltz Gulko, ECXO co-founder and managing director of Eglobalis , a global adviser in CX, design, and innovation. They deliver our product faster, cheaper, and more efficiently. Cost pressures.

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The Value of Continuous Learning: Strategies for Lifelong Skill Development

Clarity Consultants

These may include workshops, seminars, webinars, online courses, mentorship programs, and conferences. Explore gamification techniques, virtual reality (VR) training, or microlearning modules to make learning more engaging, accessible, and efficient.

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With AI giddiness gone, 2024 shapes up as a year of action

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Twelve months of toe-dipping and healthy scrutiny provided the launchpad to make some real moves with AI in the contact center, according to two customer experience experts on a recent webinar. Instead of expecting AI to deliver unrealistic efficiency savings overnight, look instead for revenue-generation opportunities, he said.

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AI research separates hype from reality. Where do you fit?

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A majority of respondents (56%) cited improving associate efficiency as their top goal of deploying AI , followed by improving customer satisfaction (48%), reducing costs (47%), and reducing customer effort (38%). The research was designed to define where the CX market is when it comes to AI adoption, and what’s holding them back.

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How to Stay Ahead of the Game in Instructional Design Technology

Clarity Consultants

From offering an enhanced learning experience to your clients to increasing your firm’s productivity and efficiency, these are a few reasons why you should keep up with the advancing technology within instructional design.

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Specialization: The paradox of limiting yourself

Rod Burkert

On to this week: The paradox of limiting yourself is that the more specific you are, the easier for your audience to find you … the more efficiently you can sell to that audience … the more effectively you can deliver your services … and the more likely you can charge a premium for those services. Free LinkedIn webinar.

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3 Ways Contact Centers Can Deliver on Digital Expectations

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Here are 3 key takeaways from their on-demand webinar : 1. Lauth listed four essential AWS cloud-based services to dynamically serve customers with personalization: Skill-based contact routing: Maximize the efficiency of agent and customer conversations with the ability to connect those in need to the appropriate service.