Harvard Business

MAY 25, 2016

Evaluating our sample set of companies in hardware, machinery, industrial equipment, and information and communications technology, we have found a wide disparity in the amount of sales support that organizations employ. Many companies with low sales ROI devote less than 30% of their sales staff to support functions.

Sales 53

Sales ROI Efficiency Operations 53

1 to 1

JUNE 1, 2021

Streamlining Efficiency. With attended RPA, the same sort of behind-the-scenes task handling is automated, but the information gleaned from that process is eventually handed off to an associate who uses it during customer interactions. Automation makes it easier for employees to go through information and resolve issues.

Software 26

Software Turnaround Automotive ROI 26

1 to 1

AUGUST 18, 2021

The scalability and efficiency of at-home employment allows retailers to easily to accommodate fluctuating interaction volumes during peak seasons, a perk not easily available through traditional means. Customers will always need information about store hours, return policies, and delays, among other topics.

Retail 26

Retail Strategy Strategy& Strategy 26