Harvard Business

OCTOBER 8, 2018

We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. The National Taskforce for Humanity in Healthcare, of which I am a founding member, is piloting a system of metrics for well-being developed by J. We also need to give patients a voice in how health care is delivered.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

MAY 24, 2017

So unlike your average patient, she described one 12-hour wait in the ER as having a “7% process cycle efficiency.” Like many patients, Jess felt her providers were delivering very little quality of care when defined by the one metric that mattered most to her: time. Jess was trained as a Six Sigma Green Belt.

Metrics 31

Metrics Education Operations System 31

Harvard Business

OCTOBER 11, 2017

To date, only small steps have been taken at most health care systems (for example, clarifying the costs of specific tests during the test-ordering process), and new clinical analytics systems that offer better insights into costs and efficiency often aren’t integrated into day-to-day clinical care. The visual management board.

Management 28

Management System Data Tools 28

Harvard Business

MAY 31, 2017

Before 1999 “performance” had a simple, unidimensional definition for health care leaders and their boards: It was shorthand for the CFO’s financial report, summarizing operating margins. The financial health of the organization was the most important metric for management and governance to follow. Insight Center.

Comparison 33

Comparison Financial Report Data 33

Harvard Business

OCTOBER 9, 2017

Overlooking these realities is perilous, both for the patient’s well-being and for efficient delivery of care. The physician-sherpa should be a partner on the journey, not simply a medical operative, extracting formulaic rules and implements from a toolbox. This work cannot happen in a vacuum of forced efficiency.

Guidelines 32

Guidelines Efficiency System Meeting 32

Harvard Business

OCTOBER 17, 2017

As a large team cares for patients, clear and efficient pathways for communication and workflows are necessary to ensure the patient experience is as seamless and organized as possible. Still, these metrics have yet to include broader measures of wellness such as academic achievement, involvement in crime, or job outcomes (i.e.,

Metrics 30

Metrics Efficiency System Development 30

Harvard Business

AUGUST 8, 2016

Nearly 65 million surgical operations were performed last year in the U.S., resulting in an estimated 200,000 deaths from complications or other post-operative issues. Older procedures required cutting large openings to operate on a patient (e.g., Waves of Innovation in Surgical Quality and Safety.

Operations 28

Operations Research System Culture 28

Harvard Business

DECEMBER 13, 2016

For years, Atrius Health had been focusing on standardizing processes, removing waste, and improving efficiency using improvement activities employing lean. The innovation and operations teams must work together and negotiate the use of these resources. The original approach was dubbed “care-model improvement.”

Case Interview 28

Case Interview Insurance Insurance System 28