Extract those vexing pebbles to ease negative word of mouth
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MAY 20, 2024
Stop that, said Lynn Hunsaker, chief customer officer of ClearAction Continuum , a Phoenix-based CX consulting and training company. The first 20-minute webinar, “ Mastering the Maze of CX Metrics & Money ,” was presented in April. Journey mapping is a valuable ongoing exercise but it’s not enough. Cost pressures.
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