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2022 wage strategies: How contact centers can face the Great Resignation

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In order to foster and retain talent, here are 4 strategies that can used to create a healthier and more cost-effective contact center environment. We see that investing up front in talent is the most efficient way to simultaneously improve your customer experience and your bottom line. Put employee needs on top. and elsewhere.

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Why Employee Recognition Matters in Today’s Workplace

Rick Conlow

In the battle for talent in an increasingly complex, disruptive, and competitive world, organizations cannot afford to miss this point. Performance-Based Bonuses: Companies can implement performance-based bonus programs tied to specific targets or metrics. Employee recognition is an often-undervalued approach.