Remove Culture Remove Operations Remove Study Remove Turnaround
article thumbnail

Case Study: Can You Fix a Toxic Culture Without Firing People?

Harvard Business

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. She’d gone to Arkansas to review operational plans and financial projections for the rest of the year with the team on the ground. Do we join hands and sing Kumbaya?

article thumbnail

Leading Across Cultures Requires Flexibility and Curiosity

Harvard Business

Even without speaking the local language, you can learn a huge amount about a country’s culture from tuning into local television shows, especially comedy programs. When I was heading Organization and Management Development at Pepsi International, I would encourage our international executives to study local comedy shows.

Culture 28
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Small Steps or Big Steps: What’s the Right Way to Begin Improvement?

Markovitz Consulting

He describes his “shock and awe” approach (my terminology) in his excellent book The Lean Turnaround , where he takes the company through several week-long kaizen events. Operational and financial improvements are rapid, dramatic, and lasting. You build your way up to those levels.

article thumbnail

Leaders Who Get Change Right Know How to Listen

Harvard Business

What she learned informed her strategy for the turnaround, which she then communicated through a series of town halls, roundtables, and memos. ” And she restored the company’s profitability — the turnaround was a success. “The response was overwhelming,” Mulcahy said. “Defection slowed to a trickle.

article thumbnail

PE Firms Are Creating a New Role: Leadership Capital Partner

Harvard Business

In phase 3, successful portfolio transformations require financial discipline that is not an event, but a pattern; strategic clarity that is not a direction, but a commitment; operational excellence that is not a tool, but a mindset. We interviewed roughly 30 LCPs to get a sense of how this new role is shaping up.

article thumbnail

4 Ways CEOs Can Conquer Short-Termism

Harvard Business

The CEOs in our study were adept at telling their company’s story. Great stories are credible, simple, consistent, and use both financial and nonfinancial metrics to link a long-term vision and firm values with a distinctive business strategy and focused operational priorities. Adopt a Both/And Performance Mindset.

Metrics 29
article thumbnail

Organizations Can’t Change If Leaders Can’t Change with Them

Harvard Business

In a survey of nearly 3,000 executives about the success of their enterprise transformation efforts, McKinsey discovered the failure rate to be higher than 60%, while Harvard Business Review conducted a study that suggested more than 70% of transformation efforts fail. The CEO was perpetuating the very problem he sought to fix.