Remove Culture Remove Exercises Remove Methodologies Remove Metrics
article thumbnail

Top Power Skills Every Organizational Consultant Needs

Consulting Matters

It includes: HR practices such as training, staffing and communication, performance metrics and rewards, and performance management and coaching. All three create the culture and work environment. And they don't see the impact on culture and environment, especially if leaders are not thoughtful in their decisions and communication.

article thumbnail

How Avaya Turned Around Its Customer Ratings

Harvard Business

In particular, I’d like to focus on three things Avaya did that other companies can learn from: Treat Innovation as a Risk-Management Exercise. Avaya embraced innovation as a risk management exercise. It takes a major cultural shift in the company. Avaya tried a lot of things that didn’t work.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why Companies Are Creating Their Own Coworking Spaces

Harvard Business

Innovation is the goal at other campsites, where diverse stakeholders are assembled with specific tasks and equipped with special facilities and methodologies (say, design thinking) to achieve them. ” The role of community managers in fostering this culture can’t be overstated. The latter is crucial.

Company 30
article thumbnail

A 4-Step Process to Help Senior Teams Prioritize Decisions

Harvard Business

Consider the experience of one of the world’s largest footwear manufacturers, whose leaders engaged in an exercise that others can use to revamp the way they make decisions. But in the culture of firefighting that had developed at the company, decisions were treated in isolation or in response to day-to-day developments in the business.