Harvard Business

APRIL 28, 2017

I’ve been surveying executives of Fortune 1000 companies about their data investments since 2012, and for the first time a near majority – 48.4% — report that their firms are achieving measurable results from their big data investments , with 80.7% Cultural transformations seldom occur overnight. Related Video.

Data 32

Data Company Survey Video 32

Organizational Talent Consulting

APRIL 10, 2023

Operations - improving customer service and identifying production errors and defects. A recent global survey revealed that only 35% of respondents in the US agree that products and services using AI have more benefits than drawbacks. The control of fire was the cultural turning point that led to life-altering innovation.

Engineering 77

Engineering Meeting Talent Video 77

Organizational Talent Consulting

DECEMBER 26, 2022

Like a computer operating system governs the computer's processing capability, our internal traits and attributes influence our external behaviors and habits. The VIA Character Strengths Survey and the Clifton StrengthsFinder Assessment are two of the most scientifically backed and relatively low-cost strength-based quantitative evaluations.

Journal 52

Journal How To Tools Leadership 52

LSA Global

NOVEMBER 13, 2021

But the communications were top down with executives directly announcing change rather than involving employees early on in the process. Bain recently reported that only 12% of change initiatives they surveyed achieved what the change programs set out to do. A misaligned culture will derail any desired change effort.

Management 36

Management How To Accenture Culture 36

LSA Global

APRIL 4, 2022

The pandemic has forced companies to initiate profound changes to their customer experience and their employee experience to survive and thrive. Customer Experience Transformation Transforming your customer’s experience is far more comprehensive an effort than just musing about customer behavior or surveying a slice of your market.

Metrics 36

Metrics Comparison System Agile 36

Harvard Business

NOVEMBER 15, 2018

A recent Navigant survey found that U.S. hospitals and health systems experienced an average 39% reduction in their operating margins from 2015 to 2017. Cost reduction requires an honest and thorough reassessment of everything the health system does and ultimately, a change in the organization’s operating culture.

System 31

System Management Nonprofit Operations 31

Harvard Business

NOVEMBER 23, 2016

In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. Then we selected 50 of these people and divided them into four model teams.

How To 28

How To Healthcare Operations Leadership 28

Harvard Business

AUGUST 31, 2018

They were employed in midlevel to upper-midlevel management positions in strategy, finance, marketing, legal, operations, and technology functions. Each had been employed for at least two years and had aspirations to move into executive management or senior leadership. They confidently seize opportunities.

Management 36

Management Leadership Culture Development 36

Harvard Business

MAY 18, 2018

Part of the issue is how organizations view the human aspect of the closing date, which is usually treated as the end of the transaction, when it’s really just the start of change. Organizations, processes, and cultures will be integrated for weeks and months after the organizations come together, causing disruption and uncertainty.

Agile 48

Agile Efficiency Culture Trends 48

Harvard Business

OCTOBER 17, 2016

In a PWC survey of more than 2,000 global executives, managers, and employees, only 54% of respondents said their change initiatives succeeded — and the most frequently cited problem (by 65% of those surveyed) was change fatigue. That helps explain why failure is so common, but there’s more to it.

Turnaround 28

Turnaround How To Survey Enterprise 28

Harvard Business

OCTOBER 24, 2016

When it comes to organizational change, failure continues to be more common than success. The pattern is clear, and diligent leaders often devote countless resources to planning out the perfect change management initiative. The CEO was perpetuating the very problem he sought to fix. Know Who and What Triggers You.

Turnaround 28

Turnaround Change Management Leadership Operations 28

Harvard Business

DECEMBER 29, 2016

More often the dilemmas were the result of competing interests, misaligned incentives, clashing cultures. Companies can warp their own ethical climate by pushing too much change from the top, too quickly and too frequently. Cross-cultural differences. Emotional intelligence can help you here.

Ethics 32

Ethics Company Emotional Intelligence Study 32

Harvard Business

OCTOBER 30, 2018

Most modern health care improvements seem to involve expensive technology and an uncomfortable amount of change management. We conducted interviews with staff members in the hospital, nursing home, and rehabilitation center, and conducted an informal survey after the initial exercise.). Kelly Sillaste/Getty Images.

Case Interview 28

Case Interview Guidelines Transportation Airlines 28

Harvard Business

APRIL 30, 2018

We started working with the management and staff of the perioperative unit in 2014 to develop a more systematic, long-term approach for improving patient handoffs from the operating room (OR) to the post-anesthesia care unit (PACU). PACU nurse ratings of each handoff, care provider surveys, observations, patient medical records).

Training 28

Training Training Survey Tools 28

Harvard Business

DECEMBER 22, 2016

In the end, a combination of unattainable objectives, an environment that lacked transparency, and a culture where failure was not perceived to be a viable option, led some VA administrators and clinic staff to manipulate data to make it appear as though the wait time goal was being achieved.

Culture 28

Culture Leadership Resources Healthcare 28

Harvard Business

DECEMBER 13, 2016

A team of engineers, designers, operations specialists, and clinicians was assembled and led by an experienced, well-respected physician “chief engineer” whose vision for the future of care was disruptive. Most care-delivery organizations do not have a culture that can tolerate uncertainty for such a long period.

Case Interview 28

Case Interview Insurance Insurance System 28