How Etsy Found Its Purpose and Crafted a Turnaround
Harvard Business
MARCH 22, 2022
CEO Josh Silverman’s purpose-driven turnaround at Etsy made the company profitable and improved its social and environmental impact.
Change Management Company Culture Turnaround 
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Your Consulting Niche vs Jack-of-All-Trades Myth
Successful Independent Consulting
JANUARY 20, 2017
My company represents self-employed professionals across the country, and over the last seven years I have interviewed, coached, or worked with more than 200 independent management consultants. I know a highly talented professional with over 20 years of experience with several Fortune 500 companies. The exact opposite is true.
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Small Steps or Big Steps: What’s the Right Way to Begin Improvement?
Markovitz Consulting
JULY 11, 2017
He describes his “shock and awe” approach (my terminology) in his excellent book The Lean Turnaround , where he takes the company through several week-long kaizen events. To be sure, there is some up front training, but the emphasis is on starting the lean journey with kaizen events.
Leaders Who Get Change Right Know How to Listen
Harvard Business
OCTOBER 17, 2016
Take Anne Mulcahy, who stepped into the CEO role at Xerox in 2001, during a particularly tough time in the company’s history. Yet she chose to spend her first three months talking with employees, understanding their concerns, and testing their reactions to potential solutions to the company’s problems. Hope rekindled.
How Volvo Reinvented Itself Through Hiring
Harvard Business
MARCH 12, 2018
Many legacy companies would like to transform themselves into agile, talent-first organizations. But when some CEOs in this position look at the people they employ, they discover a problem: a swath of their existing team doesn’t have the necessary skills or metabolism for change to meet the new challenges.
Organizations Can’t Change If Leaders Can’t Change with Them
Harvard Business
OCTOBER 24, 2016
The pattern is clear, and diligent leaders often devote countless resources to planning out the perfect change management initiative. One newly appointed CEO I worked with was leading a massive overhaul of his company while he personally struggled deeply with indecisiveness.
A Transformation Is Underway at U.S. Veterans Affairs. We Got an Inside Look.
Harvard Business
DECEMBER 22, 2016
In the end, a combination of unattainable objectives, an environment that lacked transparency, and a culture where failure was not perceived to be a viable option, led some VA administrators and clinic staff to manipulate data to make it appear as though the wait time goal was being achieved.
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