Harvard Business

JANUARY 31, 2017

While some have invested significantly in technology, operational, and cultural changes, others are lagging behind. Other financial and operating indicators showed similar disparities. The broad deployment of digital technology requires rethinking both business and operating models. for leaders and 3.2% for laggards.

Company 28

Company Operations Data Benchmarking 28

Harvard Business

MAY 25, 2017

Other firms have ventured down this path, including the conglomerate Wesfarmers , with its 200,000-plus staff, and the global hospital operator Ramsay Health Care. ” Take, as an example, the world’s largest mining company by market capitalization, BHP Billiton. Should soft measures be part of a CEO’s scorecard?

Financial 30

Financial Banking Metrics Benchmarking 30

1 to 1

MARCH 21, 2023

airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We In financial services, for example, real-time data about behavioral trends would reveal to business leaders that high net worth customers are switching banks right now, because they are chasing high interest rates, she said.

Report 26

Report Healthcare Airlines Trends 26

Harvard Business

FEBRUARY 13, 2017

In an effort to understand those failed innovations (perfume from the people who make cheap plastic pens and vegetable-flavored Jello are some examples they cite), they saw a few patterns: “Untested assumptions, taken as facts. ” Step 2: Do benchmarking. ” Step 3: Define operational requirements. .

Benchmarking 29

Benchmarking Methodologies Apparel Company 29

Harvard Business

MAY 5, 2016

Cable companies enviously and despairingly benchmark Netflix and Amazon to learn how they quasi-autonomously cultivate subscribers and binge viewers. That process was quickly fixed — and illuminated the pathology of valuing productivity metrics divorced from UX.

Enterprise 28

Enterprise Metrics Retail Productivity 28

Harvard Business

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Methodologies 49

Methodologies Culture Metrics Company 49

Harvard Business

AUGUST 10, 2018

Mainstream software companies are beginning to hold “ data mirrors ” up to their customers, allowing scoring and benchmarking of their customers’ strategies. SAP, for example, has data on a variety of transactional domains, from customer orders to vacation balances.

Benchmarking 28

Benchmarking Software B2B Comparison 28

Harvard Business

MAY 18, 2017

I’ll give a few examples, starting with his first HBR article but mostly concerning later work. (A Garvin stresses the importance of rigorous experiments (years before experimentation became the rallying cry for a new generation of innovators); thoughtful problem definition; and smart, well-designed metrics.

Management 30

Management Turnaround Engineering Benchmarking 30