Harvard Business

JUNE 2, 2016

In the pre-digital era, product and service development was usually conducted by experts working inside firms or through expert vendors hired by those firms. In the specialist mode, companies will create new products and services by pushing the envelope of product performance, with improvements allowed by digital design.

Intellectual Property 28

Intellectual Property Tools Development Productivity 28

Harvard Business

OCTOBER 29, 2018

Higher wages are also necessary for many companies that are stuck in a vicious cycle of bad jobs, bad operations, bad customer service, low productivity, and high costs. So, we applaud Amazon’s decision and hope others will do the same. But higher wages alone are not enough to break this vicious cycle. Career paths.

Retail 29

Retail Operations System Transportation 29

Harvard Business

AUGUST 30, 2018

They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time. They reached out to us because we wrote a book describing how these performance outcomes would be improved with an operating model that increases motivation.). The retail organization wanted to see how this applied to its stores.

How To 31

How To Retail Productivity Sales 31

Harvard Business

OCTOBER 8, 2018

The tradeoff, however, is that we’ve become so focused on using the technology (as this HBR article points out) that we spend far less time listening to individual human stories. Let’s develop an up-front “technology ROI” that measures workflow impact, inefficiency, hassle and impact on physician and nurse well-being.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

OCTOBER 23, 2017

At EY, where some of us work, we have developed a tool for social media analytics called SMAART that is able to understand sentiment within consumer and influencer groups. Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency.

Change Management 28

Change Management Data Company Management 28

Harvard Business

SEPTEMBER 11, 2017

Write the blog posts that help customers help themselves such as “How to do X-common-goal in our app,” or “How to set up x feature” Bonus: these articles will make your sales people very happy. Consider hiring a “customer operations” person to focus on automation full-time. What not to do.

Metrics 46

Metrics Engineering Efficiency Operations 46

Harvard Business

JUNE 16, 2017

Despite spending twice what other developed nations spend on a per capita basis for health care, the United States has a longstanding trend of having lower life expectancy, greater prevalence of chronic disease, and overall poorer health outcomes. Our pilot effort was supported in part by a federal grant.

Transportation 28

Transportation Methodologies Process Improvement System 28

Harvard Business

JUNE 8, 2017

While Medicare has led the development of bundles in the U.S., HDP is a third-party administrator with expertise in the development and management of travel surgery programs, providing strategic and operational management of this program. Business development, contracting, and finance personnel are also required.

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

OCTOBER 23, 2018

firms took offshoring a step further and began contracting design and product development activities overseas around the turn of the millennium when China joined the World Trade Organization and Asian producers started investing in major capacity improvements. By the time that substantial U.S. Mind the Mittelstand.

Engineering 30

Engineering Government Automotive Research 30

Harvard Business

JULY 8, 2016

Entrepreneurs in Chinese industries from animated media to applied medical research said that China’s insistence on domestic standards are resulting in less-ambitious innovation and that the education system is not supporting appropriate talent development. This presents Western companies with a fresh challenge.

Company 30

Company Apparel Pharmaceuticals Industry 30

Harvard Business

APRIL 2, 2018

But you must also have the right data — lots of unbiased data, over the entire range of inputs for which one aims to develop the predictive model. While the data science team that developed the predictive model may have done a solid job cleaning the training data, it can still be compromised by bad data going forward.

Data 29

Data Tools Training Training 29

Harvard Business

JUNE 20, 2017

Multinational companies operating in Mexico are facing a great deal of uncertainty. With the confirmation of Robert Lighthizer as United States trade representative, the long-delayed start of the formal process to begin renegotiation of NAFTA with Canada and Mexico can move forward. Renegotiating NAFTA.

Intellectual Property 28

Intellectual Property Industry Marketing Policies 28

Harvard Business

AUGUST 1, 2017

Platform companies invest in virtuous cycles to solve problems; more-traditional firms invest in process improvement to solve problems. ”We didn’t think a recommendation engine was necessary at the time,” said one of the company’s web developers. ” So they did. It’s now striving to catch up.

Engineering 28

Engineering Company Data Enterprise 28