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Rewarded vs. Unrewarded Complexity in Organizations

Kates Kesler

Complex organizations are a result of complex business strategies. Rewarded complexity drives a multifaceted growth strategy through a network of value-adding contact points across diverse teams, functions, and business units around the world. There is no reason for leaders to avoid complex strategies. This is a wise move.

Apparel 50
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BTS Group Interviews and Culture

Management Consulted

A strategy execution and implementation firm based in Sweden, today the firm counts 59 of the U.S. BTS Group specializes in digital technology, leadership development, sales training, and assessments. For being a comparatively small firm, BTS has a very broad field of expertise: Strategy Execution. Marketing & Sales.

Groups 100
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Organizational Fitness for Growth: Five Insights for CEOs

Kates Kesler

We recently completed a study for the CEO of a very well known, global sports-apparel brand company. Our sports-apparel CEO had the right idea in challenging his team to think about the organization and ask: are we fit for growth, given our strategies going forward? Learning from Big Companies.

Apparel 82
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Marketers Need to Stop Focusing on Loyalty and Start Thinking About Relevance

Harvard Business

If your customer retention strategy relies on “buying” loyalty with rewards, rebates, or discounts, it is coming at a high cost. It’s still too early to tell whether this targeted initiative will translate into increased sales. Topic Images Inc./Getty Getty Images. Under Armour, Inc. offers a good example.

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An Emotional Connection Matters More than Customer Satisfaction

Harvard Business

Companies deploying emotional-connection-based strategies and metrics to design, prioritize, and measure the customer experience find that increasing customers’ emotional connection drives significant improvements in financial outcomes.

Retail 37
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The Benefits of Hiring Your Best Customers

Harvard Business

I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy. That’s why it’s imperative to ensure your strategy deeply resonates with your organizational culture. Sales & Marketing Adapted from. Disclosure:Anheuser-Busch is a former client.)

Energy 28
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A Refresher on Discovery-Driven Planning

Harvard Business

Here you “benchmark the key revenue and cost metrics in your business against the market and against firms offering the most-comparable products.” One of the growth vectors they identified was moving into the production of high-end apparel that would be sold in department stores. .” Step 2: Do benchmarking.