Airlines Metrics Sales Training 
Rick Conlow
MAY 17, 2023
Southwest Airlines: Southwest Airlines is known for its strong commitment to servant leadership. As a result, the airline has consistently ranked high in customer satisfaction and employee engagement. The Container Store offers its employees competitive pay and benefits, as well as a strong focus on training and development.
Harvard Business
MAY 17, 2017
The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.
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Harvard Business
NOVEMBER 14, 2017
” Metric obsession. In 1992, to free-up warehouse space, the UK team promised free airline tickets to customers who purchased more than £100 worth of its products. customers in order to boost sales. Drucker’s exhortation, “What gets measured gets managed” is often invoked when approaching execution.
Harvard Business
AUGUST 29, 2018
These products are typically not for sale, but they do go through a defined development process and provide clear business benefits. One airline paired its automation efforts with its customer service training so that agents could spend more time looking fliers in the eye and talking to them, and less time staring at a screen and typing.
Tsavo Neal
JANUARY 25, 2018
As a consultant, there is no better position to be in for sales conversations than that of the trusted advisor — a position that publishing your white paper helps you take. Knowing that your lead is interested in the topic of the white paper is critical information when coming up with your inbound sales outreach strategy.
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