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Servant Leadership: Principles, Popularity, and Payoff

Rick Conlow

Southwest Airlines: Southwest Airlines is known for its strong commitment to servant leadership. As a result, the airline has consistently ranked high in customer satisfaction and employee engagement. The company’s founder, Herb Kelleher, believed that putting employees first was the key to success.

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The Unethical Nature of Ethics Training - Henman Performance

Henman Performance Executive

The Unethical Nature of Ethics Training. About 20% of the time, participants in the training learn some critical skills that improve their job performance (think recurrent training for airline pilots). In the case of the Secret Service ethics training, I’d like the job of designing the program. About Linda. Client List.

Ethics 28
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8 Reasons that May Cause You to Loose Customers

Tom Spencer

From airlines to banks we experience this all the time. For example, a top airline, Emirates, does not have a clear policy on whether backpacks are included separately in cabin baggage or not. Customers like companies which operate ethically and keep the promises made to them. You are not transparent or operate in bad faith.

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8 Issues that May Cause You to Lose Customers

Tom Spencer

From airlines to banks we experience this all the time. For example, a top airline, Emirates, does not have a clear policy on whether backpacks are included separately in cabin baggage or not. Customers like companies which operate ethically and keep the promises made to them. You are not transparent or operate in bad faith.

Banking 78
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How a Bad Company Culture Impacts Business Results

LSA Global

Southwest Airlines or the New England Patriots); bad cultures can hurt performance (i.e. When there is no “true north” or accountability for acting in a fair, open and ethical way, a bad company culture can promote unethical behavior that negatively affects not only the workforce but also a company’s customers. A Bad Company Culture.

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Consultant Ninja: Health Care is Not a Right: Management.

Consultant Ninja

As a developed nation, ethically we should find a measure to care for those who are incapable of caring from themselves. 2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6%

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Like It or Not, “Smart Drugs” Are Coming to the Office

Harvard Business

Because these drugs are — for the most part — safe, effective, and easy to get, they pose several ethical challenges for both workers and organizations. As the CEO of an airline, would you prefer to have a pilot on drugs if it decreased the probability of accidents? The Big Questions. Is it morally wrong to use these drugs?

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