Remove Agile Remove Operations Remove Resources Remove Turnaround
article thumbnail

7 Critical Success Factors for Project Based Firms to Consider in 2024

Progressus

CSFs can literally be anything — whether it’s improving customer satisfaction, increasing revenue, reducing operating costs, or something specific to a particular project or deliverable – making them somewhat difficult to identify – let alone define in concrete terms. Are project operations, sales, customer service, etc.

Agile 52
article thumbnail

5 retail strategies that are here to stay

1 to 1

The unprecedented product and human demands that came out of the pandemic tested retailers’ resources. With post-pandemic online shopping increasing and deals running longer and earlier, consistent quality and service levels are essential to keep operations running smoothly and customers happy. Tap into the power of remote work.

Retail 26
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The First Step to Fixing U.S. Manufacturing

Harvard Business

firms have had the scale and resources to navigate the challenges of the past two decades successfully—and they have been posting even healthier returns than their peers in other parts of the world. manufacturing multinationals and the small and midsize firms that make up most of the sector’s establishments and employment.

article thumbnail

2021 Black Friday guide: 5 CX strategies for retailers this holiday season

1 to 1

Along with the unpredictability of the season comes support volume surges that will test a retailer’s resources. With post-pandemic online shopping increasing and deals starting earlier and running longer, consistent quality and service levels are essential to keep operations running smoothly. Black Friday shopping is stressful.

Retail 26
article thumbnail

As Work Changes, Leadership Development Has to Keep Up

Harvard Business

employees, customers, free agents, communities we operate in) and so much more. Mastering digital requires leaders to be agile amid disruption. Voser was impatient for a new experience which attracted him to ABB and there he learned a whole new level of turnaround leadership. ” Let’s go back to the IBM example.