1 to 1

DECEMBER 12, 2023

The research was designed to define where the CX market is when it comes to AI adoption, and what’s holding them back. A majority of respondents (56%) cited improving associate efficiency as their top goal of deploying AI , followed by improving customer satisfaction (48%), reducing costs (47%), and reducing customer effort (38%).

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Research Study Data Efficiency 26

1 to 1

FEBRUARY 13, 2024

If 2023 was a year of revelation, zeal, and anything-is-possible hopes for artificial intelligence’s potential, 2024 is shaping up as a year of action. Instead of expecting AI to deliver unrealistic efficiency savings overnight, look instead for revenue-generation opportunities, he said.

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Construction Trends Sales Healthcare 26

1 to 1

JANUARY 25, 2024

This year, brands aren’t touting the fact that they use AI (since that’s become table stakes at this point); rather, they’re focused on how to best use it to innovate, drive efficiencies, reduce costs, and improve customer experience. The post NRF 2024: For retailers, AI moves from hype to the real world appeared first on 1to1 Media.

Retail 26

Retail Software Sales Tools 26

1 to 1

MARCH 28, 2022

However, in order to attract and retain gigCX workers, especially in a tight labor market, it’s essential to approach engagement and retention with strategies that are customized to fit their needs and interests. workforce by 2023. The post EX = CX: How to create a thriving gigCX model appeared first on 1to1 Media.

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How To Metrics Talent Policies 52

1 to 1

DECEMBER 11, 2020

“We’ve been utilizing texting to communicate with our customers for a while, but when we moved to work-from-home and the ability to effectively call customers was diminished, we leaned heavily into texting to connect quickly and efficiently with our customers.”. That’s a target the company didn’t expect to reach until 2023.

Sales 26

Sales Retail Accenture Survey 26

Epicflow

DECEMBER 29, 2022

We’ve been working hard, and we’ll do even more next year to make Epicflow stay the best multi-project resource management solution available on the market. Read further to learn more about our 2022 achievements and our plans for 2023. Epicflow Updates on Social Media . Thank you for appreciating Epicflow and supporting us!

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Company Resources Analysis Groups 52

1 to 1

NOVEMBER 22, 2023

These were just some of the topics discussed at Reuters Events’ Customer Service & Experience East 2023 , a recent two-day event in Brooklyn, N.Y., Unterreiner said AI-generated suggestions have an 80% usage rate by associates, and with AI the company has seen a 15% rise in CSAT as associate efficiency has doubled.

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ROI Automotive Fashion Efficiency 26