2021 Metrics Productivity Talent 
Consulting Matters
DECEMBER 30, 2020
We're coming up on the end of the year and it's time to review what worked and didn't so we can come up with plans for 2021, right? If you want to say a big, fat "buh-bye" to the craziness of 2020 and a big hello to having 2021 be the year where your results are totally in FLOW, this video is must-watch. That type of planning is OUT.
Consulting Matters
DECEMBER 30, 2020
We're coming up on the end of the year and it's time to review what worked and didn't so we can come up with plans for 2021, right? If you want to say a big, fat "buh-bye" to the craziness of 2020 and a big hello to having 2021 be the year where your results are totally in FLOW, this video is must-watch. That type of planning is OUT.
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Kates Kesler
APRIL 7, 2022
Work and decisions often become centralized at a corporate level for a variety of good reasons – to drive common strategy and policy, to consolidate work for efficiency and scale, to leverage scarce talent through centers of expertise. Production performance. Programs and staff grow. An Example. Impact on cycle-time.
1 to 1
MARCH 28, 2022
According to a Pew Research Center report, “The State of Gig Work in 2021,” 9% of U.S. As an on-demand model, it offers greater staffing flexibility; during periods of high-demand, companies can activate a talent pool of gig workers and scale back when the volume decreases. adults are current or recent gig workers. workforce by 2023.
Organizational Talent Consulting
AUGUST 7, 2023
According to the Business Roundtable, made up of the CEOs of 181 largest corporations, the principal purpose of a corporation is no longer only to maximize shareholder return (Business Roundtable, 2021). Research has linked organizational culture to employee morale, commitment, health, and productivity (Schein & Schein, 2016).
1 to 1
DECEMBER 22, 2021
In the face of the Great Resignation, industries across every sector are faced with a harsh reality: give your employees a healthy and productive work environment or they will leave you. In order to foster and retain talent, here are 4 strategies that can used to create a healthier and more cost-effective contact center environment.
Rick Conlow
AUGUST 21, 2023
In the battle for talent in an increasingly complex, disruptive, and competitive world, organizations cannot afford to miss this point. This results in higher productivity, lower turnover rates, and 21% more profit. Performance-Based Bonuses: Companies can implement performance-based bonus programs tied to specific targets or metrics.
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