Business Consulting Agency

JULY 24, 2023

from 2020 to 2025, underscoring their essential role in strategic planning. A study by McKinsey revealed that companies that use data-driven customer insights outperform their competitors by 85% in sales growth and more than 25% in gross margin. It is an example of harnessing expertise.

ROI 52

ROI Efficiency Study Deloitte 52

Progressus

OCTOBER 27, 2023

Professional services is an expansive space spanning several industries – consulting firms, software publishers, IT service providers, even manufacturers and distributors that offer post-sale services — each with its own set of challenges, regulations, and opportunities. They provide customized, knowledge-based services to their clients.

Industry 52

Industry SMB Software Talent 52

1 to 1

AUGUST 18, 2021

At the 2020 National Retail Federation , on the eve of the pandemic, our writers noted that the future of retail was about removing barriers. The unprecedented product and human demands that came out of the pandemic tested retailers’ resources. How do we make interactions ‘effortless’ for customers? Tap into the power of remote work.

Retail 26

Retail Strategy Strategy Strategy& 26

1 to 1

DECEMBER 13, 2021

In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. Yes, tracking metrics will help to prove ROI to key stakeholders throughout your organization, but it will also likely reveal additional aspects of your CX transformation strategy that require adjustments.

Metrics 26

Metrics Tools Case Interview Strategy 26