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The CMS Five-Star Quality Rating System is Changing. Here’s How to Stay on Top

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Plans that are awarded four or more stars earn a 5% bonus on CMS payment benchmarks, as well as higher rebates which are used to provide better member benefits. McKinsey & Company estimated in a report that in 2020, MA plans in aggregate received around $12.2 in 2020 to 2 in 2021. billion in stars-related payments.

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Customer intent is a treasure trove of actionable data hiding in plain sight

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According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020. The post Customer intent is a treasure trove of actionable data hiding in plain sight appeared first on 1to1 Media.

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6 ways to renew (and stick to!) your CX vows

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In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience? your CX vows appeared first on 1to1 Media. Are we keeping our CX vows to customers and employees?

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Clash of Generations - Boomers vs. Millennials: Attitude Change Will Disrupt Wall Street and Corporate America

MishTalk

Boomers: Born 1946-1964 Generation X: Born 1965-1981 Millennials: Born 1982-2003 Brookings Study Excerpts Millennial Dominance Millennial Values By 2020, Millennials will comprise more than one of three adult Americans. Let''s start with a couple of demographic definitions then a look at the study.

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Fantasy Healthcare Scenario, Reader Anecdotes, Wildcards; Capital IQ Healthcare Report Link

MishTalk

In End of Employer-Provided Healthcare: By 2020, S&P 500 Companies May Dump 90% of Workforce into Obamacare I noted that the New York Times, Yahoo!, McClatchy and other mainstream media outlets referred to a healthcare report without having the decency of providing a link. Sadly, this is the norm.