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Five Actions to Increase Customer Loyalty in 2014

1 to 1

April is Customer Loyalty Month, a great time for companies to take inventory of the best practices, processes, and metrics around how they''re engaging with customers across the enterprise in an effort to boost their loyalty. Here are five action items to help increase your company''s customer loyalty in 2014.

Metrics 54
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Want a Data-Driven Organization? Start with Your Talent Strategy

Organizational Talent Consulting

But, unlocking the full potential of what is possible requires a talent strategy tightly aligned with your company's data analytics strategy. This is one of the most potent mechanisms every leader has in your company. Deloitte survey: Analytics and data-driven culture help companies outperform business goals in the age of with’.

Talent 82
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Why the Entire C-Suite Needs to Use the Same Metrics for Cyber Risk

Harvard Business

At the same time, members of the C-suite are measuring their potential impact using different metrics — financial, regulatory, technical, operational — leading to conflicting assessments. Shore up your company’s first line of defense. Insight Center. The Human Element of Cybersecurity. Sponsored by Varonis.

Metrics 28
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The Most (and Least) Empathetic Companies, 2016

Harvard Business

The Empathy Index seeks to answer the question: Which companies are successfully creating empathetic cultures? These are the companies that retain the best people, create environments where diverse teams thrive, and ultimately reap the greatest financial rewards. This year we added a carbon metric. Methodology.

Company 28
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Why Companies Are Creating Their Own Coworking Spaces

Harvard Business

The remainder work for Orange (née French Telecom), which launched VBN in 2014 to teach its programmers and engineers how to work with and learn from people outside of the company. It’s typically assumed these companies are seeking a jolt of hipness. Some companies are aggressively testing both.

Company 30
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How Our Company Connected Our Strategy to Sustainability Goals

Harvard Business

In a recent survey , Bain & Company found that just 2% of companies are successful in achieving their sustainability goals. However, like many of the companies surveyed by Bain, we were unsure how to connect our strategic vision around sustainability with meaningful operational changes. Simone Golob/Getty Images.

Company 34
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Fostering Employee Innovation at a 150-Year-Old Company

Harvard Business

.” Our solution – one transferable to other organizations pursuing innovation – has been to create an agile network of volunteer ambassadors and coaches throughout the company who have taken collective responsibility for making innovation happen and steering our organizational culture in the right direction.

Company 31