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Contact Center Benchmarking Report: Customer Satisfaction, FCR Continue to Drop

1 to 1

Meanwhile, despite the level of investment that companies are making in extending self-service capabilities to customers, there continues to be a general lack of understanding as to how and whether customers are making use of these tools, according to Dimension Data''s 2013/2014 Global Contact Centre Benchmarking Report.

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Nonfarm Payrolls +113,000, Median Bloomberg Estimate 180,000; Huge March 2013 Employment Revision

MishTalk

Huge March 2013 Revision Nonfarm employment for March 2013 was revised up by 369,000 (347,000 on a not seasonally adjusted basis). For 2013, one needs to factor in the increase in payroll taxes for Social Security. Beneath the surface, things actually look better for a change. That said, revisions were in play.

Survey 70
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Reflections on 2013; What's Important, What's Not? What's Ahead?

MishTalk

It is continuing to expand at twice the rate of nominal, or money, gross domestic product, and according to official data has pushed the credit to GDP ratio up to 215 per cent in 2013, and most likely more." 2013 is likely to be the tip of the bubble belief in Merkel. However, I certainly did not get my 2013 investment thesis correct.

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Moving Beyond the “Milkman” Model in Medtech

BCG

Three years ago, BCG published the results of its landmark global benchmarking study that concluded that medical technology companies had been relying on an outdated commercial model, which we dubbed the “milkman” model.1 Fixing the Medtech Commercial Model, BCG Focus, July 2013.) Focus Tuesday, February 28, 2017.

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Venezuelan Bolivar Plunges to Record Low on Black Market; Bond Default Coming Up in October?

MishTalk

In 2013 the official exchange rate soared to 6.3 That is a 95% loss in value vs. the official exchange rate since 2013. Venezuela’s benchmark dollar bonds due in 2027 fell 0.44 In 2009 the official exchange rate soared to 4.3 to the dollar. to the dollar. On the black market today, it takes 89 bolivars to buy 1 US dollar.

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Global Corporate Banking 2016: The Next-Generation Corporate Bank

BCG

In fact, BCG’s most recent Corporate Banking Performance Benchmarking survey—of 300 corporate banking divisions around the world serving the small, midmarket, and large business segments—found a dramatic split between the best and the rest.

Banking 40
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Can we rely on LIBOR? - Tom Spencer consulting blog

Tom Spencer

Bremmer highlights the importance of LIBOR by explaining that it is “a key benchmark rate that affects the price of $350 trillion worth of securities and loans around the world.” ” Indeed, the British Banker’s Association notes that LIBOR “is the primary benchmark for short term interest rates globally.