Throughout the pandemic, businesses have needed to continuously adapt as customer needs and preferences evolve. But that quick adaptation is difficult when the business lacks alignment between the departments that most frequently speak to potential customers: sales and marketing.
Are Your Marketing and Sales Teams on the Same Page?
Misalignment is more common — and costly — than you might think.
December 09, 2021
Summary.
Sales-marketing misalignment is estimated to cost businesses more than $1 trillion each year. When sales and marketing teams are aligned, not only will the company perform better, but these teams will notice an increased speed of change, more creative problem-solving, and better employee retention. The author identifies how to spot misalignment between sales and marketing teams, and suggests the following strategies to get them on the same page: 1) Audit the content you have to enable revenue generation; 2) Have marketing team members shadow sales calls; 3) Hold regular brainstorming sessions with sales and marketing team members; and 4) Provide the sales team with knowledge about prospects for their sales calls.
New!
HBR Learning
Marketing Essentials Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Marketing Essentials. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to communicate with your customers—strategically.
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New!
HBR Learning
Marketing Essentials Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Marketing Essentials. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
Learn how to communicate with your customers—strategically.