article thumbnail

Improving the Patient Experience: People, Process, Place Model

Tom Spencer

A model that healthcare and health system leaders use, supported by the American Society for Healthcare Engineering ( ASHE ), in order to evaluate and address patient satisfaction is the “people, process, place” model. References: Kenney, L. His free moments are spent traveling and enjoying sporting events with his wife and daughter.

article thumbnail

Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

We are working with a large travel and tourism firm to introduce a system for real-time employee feedback. Capture Reference Data About Current Change Projects. Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects.

article thumbnail

Why GE, Boeing, Lowe’s, and Walmart Are Directly Buying Health Care for Employees

Harvard Business

HDP is a third-party administrator with expertise in the development and management of travel surgery programs, providing strategic and operational management of this program. Since 2014, 5,355 people have inquired about participating with the ECEN program, and 3,450 were referred to a center for clinical evaluation.