How airlines should manage IT failures and security breaches to improve operational stability


Insights on Travel, Transport & LogisticsTo face up to challenges stemming from digital innovation, airline executives should work to secure technology delivery, manage cyberrisk, and address costs, among other actions.

How Smart Speakers Are Poised to Reinvent the Travel Industry

Harvard Business

Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. On many fronts, artificial intelligence-powered smart speakers and apps seem poised to become the world’s virtual travel agents. If consumers start turning regularly to smart speakers for their travel needs, they could end up interacting less and less with traditional airline, hotel, and even online travel agency brands. A voice-enabled travel era.

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My Tour of L.A.’s Emergency Operations Center – So Cool!

Melissa Agnes

Colton (my business partner and the “Day” in Agnes + Day) and I had the opportunity to visit the LAFD’s Emergency Information Center, along with LA’s Emergency Operations Center (EOC), Department Operations Center (DOC), 9-1-1 Dispatch Center and Fire Station 4.

Big Data's Impact on Holiday Travel

1 to 1

While many consumers are scrambling to purchase last-minute gifts, others are plotting and planning their holiday travel itinerary. But travelers aren''t the only ones preparing for the rush at the airport.

The Hidden Benefits of Short-Term Business Travel

Harvard Business

Despite the inherent fatigue and the surface appearance of monotony, business travel can be more than just getting work done in a new location. First, traveling abroad can build your confidence. In fact, short-term travel can often test people more than long-term assignments.

Getting an Intricate Operation Back in Sync

Harvard Business

Facing interconnected operational issues, members of the eight-person senior leadership team were turning against one another. Service increasingly was hit or miss, and Forbes Travel Guide issued a preliminary rating that would have docked the restaurant a star.

Navigating the EU rail-market liberalization


The European Union’s liberalization of the commercial long-distance passenger-rail market will have sizable impact for both operators and investors, potentially benefiting the entire rail industry. Insights on Travel, Transport & Logistics

Distraction or disruption? Autonomous trucks gain ground in US logistics


As logistics goes digital, profound changes are coming to industry structure, operations, and profits. Insights on Travel, Transport & LogisticsIn the first of a series, we examine the impact of autonomous trucks.

The Reason Air Travel Is Terrible and So Few Airlines Are Profitable

Harvard Business

Finally, they would take over the international air travel market. Today, air taxi companies operate in a similar fashion to the Southwest of yore. Why is the airline industry so terrible? What frequent flyer has not asked him- or herself this question?

How Service Companies Can Earn Customer Trust and Keep It

Harvard Business

For example, the complexity of today’s airline operations, the emotional stressors in airline service for passengers and employees, and limited competition (four airlines control about 70% of the U.S. Customer service Operations management Branding Hospitality Travel Digital ArticleBeing perceived as unreliable or unfair is a sure way for a service company to lose the trust of its customers.

Blockchain Will Transform Customer Loyalty Programs

Harvard Business

Loyalty programs have proliferated across travel, retail, financial services, and other economic sectors. See More Videos > See More Videos > All loyalty programs are vulnerable to a blockchain revolution, but the travel industry is perhaps the most at risk. In some cases, travel loyalty program points differ by journey component (flight, car rental, hotel, dining), leading to fragmented point collections. Marketing Technology Travel Digital Article

Health Systems Need to Completely Reassess How They Manage Costs

Harvard Business

hospitals and health systems experienced an average 39% reduction in their operating margins from 2015 to 2017. Cost reduction requires an honest and thorough reassessment of everything the health system does and ultimately, a change in the organization’s operating culture.

Consultant Ninja: Future Histories: Management Consulting Blog

Consultant Ninja

Typical of its down-to-earth management ethos, NetApp early on ditched a travel policy a dozen ­pages long in favor of this maxim: "We are a frugal company. NetApp profile , Fortune Best Companies to Work for 2009 Conceptually (to me), writing a future history makes a lot more sense than writing a strategic or business plan for a company/operating unit. skip to main | skip to sidebar. Consultant Ninja.

Climate change consulting: Does it have a future?

The Source

As attitudes translate into behaviour (in 2018 a record 32 million passengers travelled by SJ, Sweden’s state train operator), the organisations they work in and buy from will need to change too.

How Agile Teams Can Help Turnarounds Succeed

Harvard Business

Command-and-control systems work best when operations are stable and predictable, commanders have greater knowledge of operating conditions and potential solutions than their subordinates do, centralized decision makers can effectively handle peak decision volumes, and sticking to standard operating procedures is more important than adapting to change. Standard operating procedures fail because the situations are by definition nonstandard. Patrick Smith/Getty Images.

What is consulting?

Tom Spencer

When people think of consultants, they tend to visualize professionally suited employees, degrees from the best schools, high pay-checks and fancy travel stories. Operations Consultants: Operations consultants are consultants who help clients improve the performance of their operations.

How Digital Health Care Can Help Prevent Chronic Diseases Like Diabetes

Harvard Business

One of the barriers to getting prediabetics to participate in these in-person programs is the time and expense required to travel to and attend them. Technology Business models Operations Healthcare Digital ArticleEric Frommelt/Getty Images. Diabetes is one of the most pervasive and expensive chronic diseases: It affects an estimated 30.3 million people in the United States and costs a staggering $245 billion per year to treat. In addition there are 84.1

The Perils of Internal Disruption (Part 4)

Markovitz Consulting

But when it comes to internal operations at least, disruption is often both bad for business and for employees, because it causes unevenness in work. It made no sense for consultants traveling all the way from Japan to the United States to work with a company for just a half-day or a full day. “Disruption” has become another business buzzword that obviates the need for prudent, careful thought and consideration. If something is “disruptive,” then it must by definition be good.

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When Roads Are Closed for Marathons, More Elderly People Die of Heart Attacks

Harvard Business

While this may seem small in absolute terms, it reflects a nearly 30% increase in travel time (the average travel time in our data was about 12 minutes). While our analysis of travel times focused on ambulances, 23% of the patients in our study arrived at the hospital by other means. Health Risk management Operations Digital ArticleOn April 17 th , Boston will host its 121 st annual marathon.

Crazy Airline Gobbledegook Nonsense

The Crazy Lives of Consultants

Why not just call it travel ? Operations - Another ridiculously common term inside aviation that has little meaning out in the real world is operations.

What is Consulting? Is Management Consulting a Good Fit for You?

Tom Spencer

Consultants’ careers can range from marketing, operations, management and more, each with their own specialized role as you progress in your career. The main downside voiced by many people is that consulting is very travel intensive. What is Consulting?

Tomorrow’s Factories Will Need Better Processes, Not Just Better Robots

Harvard Business

For instance, in the BMW plant in Spartanburg, South Carolina, processing a car through the paint shop is a 12-hour task, involving more than 100 robots, and requiring a vehicle in the paint assembly line to travel four miles within the factory before the process is complete. Clearly, there has to be a better way to paint a car, but to make that operation more efficient and take cost out will require the development of a new process. CSA Images/Mod Art Collection/Getty Images.

A New Hospitalist Model for Managing High-Cost, High-Need Patients

Harvard Business

For example, organizations such as CareMore have invested in “extensivists,” primary care physicians who travel to hospitals where CareMore patients are admitted and link the hospital stay with primary care. Operations Organizational structure Healthcare Digital Article

Reasons for Today's Stress Pandemic (and Why High-Achieving Women Suffer the Most)

Consulting Matters

Since men did the traveling, men went to market and so the market institutions, rules, laws and habits were created by men for men. Yet we are not there because we are still operating in corporate cultures that are aligned towards how man think and operate vs. how women are wired.

Giving Patients an Active Role in Their Health Care

Harvard Business

The patient journey becomes the operational backdrop against which patients, physicians, and other staff and caregivers must play their respective parts. Those who were highly engaged, however, pointed to a few key drivers: trust in leadership and the system, open communication and feedback, and an operationally effective work environment that allows them to deliver high-quality patient care. Operations Technology Organizational structure Business models Healthcare Digital Article

The Crazy Lives of Consultants: Quick! They Have Money! Propose.

The Crazy Lives of Consultants

Everyone knows consultants are driven by money, but most dont realize just how "coin operated" their firms can be. skip to main | skip to sidebar. Monday, March 18, 2013. Quick! They Have Money! Propose Something!

Management Consulting in Canada

Tom Spencer

Management consulting is a professional service offered to organisations which aims to help internal management improve operating performance. Accenture, Deloitte and the rest of the Big 4 accounting firms were previously more on the operational side.

Women Consultants: Part 2 of Sex Among the Consulting Class

The Crazy Lives of Consultants

Worldly, coin-operated, and experienced. skip to main | skip to sidebar. Tuesday, April 16, 2013. Women Consultants: Part 2 of Sex Among the Consulting Class. Sex is a tricky subject, especially in a competitive and. personality-driven field like consulting.

15 Best Business Podcasts for Independent Consultants

Tsavo Neal

Podcasts make amazing listening material for commutes, travel, and listening for when you don’t feel like taking out a book. The show also features experts providing advice on topics such as insurance, contracts, travel, use of LinkedIn, and daily routines.

How an Airplane Laptop Ban Would Expose Company Data to Espionage

Harvard Business

Millions of global travelers are anxiously awaiting the answer to this question. Aside from another terrorist group disrupting world-wide travel operations at a cost of hundreds of billions of dollars , the other big winners from an increased ban could be foreign intelligence services. million people, earning an average salary of $152,868, traveled to Europe on business in 2015. Much of this theft occurs while American business travelers are operating overseas.

The Growth of the Consulting Industry in the Nordics


Second, in line to the public sector, is the financial sector in which a lot of firms are switching towards digitalizing their operations. Most consultants in the Nordics are willing to travel 1-2 hours to and from work every day. Growth at its Finest.

Accenture Careers

The Financial Services Operating Group concerns itself with Banking, Capital Markets and Insurance. The Health and Public Service operating group focuses on those industries. The Resources Operating group is devoted to Chemicals, Energy, Natural Resources and Utilities.

Due Diligence by Management Consulting Firms

Tom Spencer

At the same time, management consultants will generally be brought in to look at the viability of the business, from a strategic and operational perspective. Table 1 – Framework for validating an M&A deal from a strategic and operational perspective.

The Crazy Lives of Consultants: Cardboard: not for the homeless.

The Crazy Lives of Consultants

India Tour Operators Tours to India Travel Packages Deals Best Vacation Deals Travelling to India. Indian Travel. skip to main | skip to sidebar. Wednesday, June 22, 2011. Cardboard: not for the homeless anymore. i helped a client relocate to their new office space this week. the new workspace design is very cool and futuristic with an open feel and low cube walls. most people i spoke with loved the space, except for this guy: me: hi there!

Consulting Exit Options

Tom Spencer

The benefits of this kind of arrangement for the consultant include less travel and a steady stream of work. Former consultants can land themselves strategy, marketing, operations, business development or management roles in large corporations like Amazon, Apple, Coca-Cola or Procter & Gamble. The benefits of working at a large corporate include better job security, less travel, and shorter work hours.

The Paths of Consultancy

Tom Spencer

Daryl Morey took the path less travelled, the path that began with academia and consultancy. Instead, he took on a job at the Parthenon Group as a principal consultant where he worked on a variety of strategic and operational improvement projects.

Google Enters the Hotel Business, Takes on Advertisers Priceline, Expedia, and Trip Advisor


Google is adding more photos and reviews to its hotel listings, so they increasingly resemble those of travel search sites such as Priceline Group Inc. And it is more aggressively promoting its "hotel-price ads" that post room rates directly as travel-search sites do. The idea is to encourage travelers to plan more of their trips directly on Google. But the move is risky: Online travel agencies are among Google''s biggest advertisers.