"Process Mining"? Sounds Like a Waste of Time.
MAY 1, 2019
You’re not doing any process mining. You’re missing the boat on “process mining,” the latest improvement breakthrough that will catapult your firm to the top of your industry. According to a new HBR article , process mining will “revitalize process management in firms where it has lain fallow for years.” What kind of current state analysis only has interviews with no observational data? It made the entire process visible and revealed some glaring issues.