Markovitz Consulting

MAY 1, 2019

You’re not doing any process mining. You’re missing the boat on “process mining,” the latest improvement breakthrough that will catapult your firm to the top of your industry. According to a new HBR article , process mining will “revitalize process management in firms where it has lain fallow for years.” What kind of current state analysis only has interviews with no observational data? It made the entire process visible and revealed some glaring issues.

Software 116

Software Chemicals Consulting Analysis 116

Consulting and Organizational Management

MAY 17, 2010

During the late 1960’s and 1970’s, the Quality Circle movement took root and managers tried to get everybody to address these isolated problems. The problems still were not integrated into a meaningful perspective, because most managers had many demands and problems, and no real sense of how all their efforts tied together. How do leaders make it happen in “real time” not just talk about it, but do it in the process of learning how to do it. Career Management. Library.

Management 51

Management System Nonprofit Organizational Development 51

1 to 1

AUGUST 30, 2021

Conversational intelligence According to Forrester, conversational intelligence tools, like speech & text analytics and other voice-of-customer technology, “use natural language processing to capture unstructured data from remote spoken conversations between sellers and buyers.

B2B 28

B2B B2C ROI Sales 28