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Back to the Basics in Leadership and Life with former EVP of Operations for the Walt Disney World Resort Lee Cockerell

Consulting Matters

Lee is not just a great leader; he also turned his leadership success into a highly profitable leadership and management training business, so he's got some best practices on how he stands out in the market and wins clients. In this episode, you'll hear: How Lee evolved as a leader by shedding defensiveness and operating in trust.

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Servant Leadership: Principles, Popularity, and Payoff

Rick Conlow

Grasp Servant Leadership principles, popularity, and payoff to begin to excel as a leader. With employee engagement and retention on a decline this leadership approach is long overdue. Robert Greenleaf first introduced the Servant leadership style in his 1970 essay, “The Servant as Leader.”

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The Importance of Hospitable Leadership in Hospitality

People Business Psychology

We often hear and read that leadership is crucial in business. Having worked in the luxury-segment hotel industry, I subscribe to the idea that leaders have a strong influence of how, and how well, the workforce operates – especially in the hotel industry. More than anything, retention is driven by leadership.

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Leadership Tip #13: For Innovation, Remove at Least One Policy or Procedure a Week

Johanna Rothman

Instead, I offered them a deal—I would estimate the airfare and hotel and not charge them a cent more. This is a part of the series of intermittent leadership tips. The post Leadership Tip #13: For Innovation, Remove at Least One Policy or Procedure a Week appeared first on Johanna Rothman, Management Consultant.

Policies 130
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How to Lead Without Authority with Keith Ferrazzi

Strategic Planning and Management Insights

Keith Ferrazzi is a two-time New York Times best selling author, Harvard Business School graduate, and the former youngest CMO of a Fortune 500 company at Starlight Hotels.

Hotels 98
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How Our Hotel Used Data to Make Our Laundry Service Glamorous

Harvard Business

In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown.

Hotels 28
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The Secret Sauce to a Superior Customer Experience

Rick Conlow

When I got to my hotel, the clerk seemed annoyed with me. Furthermore, do you want to enhance your leadership skills to drive customer-centered behaviors in employees? If so, check out my new book, Superstar Leadership Model: Good Boss Bad Bos Which One are YOU? See this: 21 Servant Leadership Training Lessons.

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