Sat.Jul 19, 2014 - Fri.Jul 25, 2014

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Emergence of Formal Behavioral Insights Teams and Initiatives

Steve Shu Consulting

'I recently ran into a short video by the New South Wales government which does a great job of introducing the notion of behavioral insights and application in the governmental space. Although still early, behavioral insights and the application of behavioral economics principles have been going global in the public policy space. At some point in the future we will see a wave build in the private sector – the value proposition for getting smart about behavioral science is compelling.

Video 230
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Experience Curve

Tom Spencer

'The Experience Curve captures the relationship between increasing production experience and declining costs. (Source: Flickr ). Background. The Learning Curve, the concept which predates the Experience Curve, was first described by German psychologist Hermann Ebbinghaus in 1885 as part of his studies into human memory. In 1936, T.P. Wright described the effect of learning on production costs in the aircraft industry showing that required labour time dropped by 10 to 15 percent with every doubli

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TCIP #007 – Overcoming Legal Challenges in Crisis Communication with Sara Hawkins

Melissa Agnes

'Welcome to episode #007 of The Crisis Intelligence Podcast, with Melissa Agnes and Sara Hawkins. Sara Hawkins is a savvy attorney dedicated to helping the “little guys out there”. Her policy is to never say “no”, but to help her clients find the right strategies and solutions to their problems. Sara is one of those fabulous attorneys who fully “gets” the realities of crisis communication today, which is why I absolutely wanted to sit down with her and discuss how professionals can o

Policies 100
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Holier than Thou: Why Should Anyone Believe the US, Ukraine, or Russia? What is the US Attempting to Hide?

MishTalk

'I am quite tired of rhetoric from the Obama administration and Kiev regarding the situation in Ukraine. Hardly any of it is believable. Indeed, some Ukraine propaganda efforts of Kiev are so amateurish they appear as sloppy acts of desperate coverups. If so, then it is far more likely Ukraine is the guilty party, not the separatists. If you are innocent, you do not choose such tactics.

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PowerPoint Best Practices for Creating Stellar Presentations

Mastering data visualization in PowerPoint will help accelerate your career because it positions you as someone who can present data that drives business decisions forward. think-cell's PowerPoint Best Practices eBook was created specifically for professionals aiming to master the art and science of data-driven storytelling. What’s inside: Practical Insights: Uncover valuable tips for crafting engaging and persuasive presentations.

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Beach Reading… Boardroom Style

Strategy+Business

'The key to tech customer loyalty isn''t about being the biggest--it''s about embracing the smallest.

72

More Trending

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The Role of the Enterprise PMO Director

Gina Abudi

'In ensuring success of the Enterprise PMO A highly functioning enterprise project management office (PMO) should be responsible for all initiatives within the organization – across all departments and divisions. In order for an enterprise PMO to be successful, however, the head of the enterprise PMO must be empowered to make strategic decisions regarding project [.].

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Video of Rebel Buk Launchers Headed Back to Russia? No - Images From Ukraine-Held Territory Since May

MishTalk

'Update: The video clip I displayed earlier today was likely the downing of an An-30 last month not Malaysian flight MH17. Once again it is very difficult to sort through all the propaganda. Both sides are involved. Jacob Dreizin, a US citizen who speaks both Russian and Ukrainian provided this update three hours ago. Hello Mish, On Friday, the Daily Mail, one of the major UK tabloids carried photos and video of what was alleged to be a rebel "Buk" launcher heading back to Russia.

Video 78
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Lead by Doing, Not by Delegating

Strategy+Business

'Leaders who pass hard problems to their subordinates create cynicism, not success.

78
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Stretching the Mind

Tom Spencer

'The mind is a muscle, and meditation is a form of stretching. MOST PEOPLE wouldn’t find it strange if you told them to stretch their muscles before running a race. Stretching limbers up the muscles, increases performance, and reduces the risk of injury. And yet, and yet, every day people around the world turn up for work and run a mental race in which it never occurs to them to stop and stretch.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Preventing a 'Comcast Situation': 7 Ways to Avoid Disastrous Customer Service

1 to 1

'We''ve all called a customer service department at one point or another and have encountered pushy or unhelpful customer service reps. Last week, the experience that San Francisco-based tech blogger Ryan Block encountered with an unnamed agent when he called Comcast to cancel his service, takes the cake. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

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Reuters Debunked: Khodakovsky Denies Interview Aspects

MishTalk

'As I suspected would happen, the exclusive Reuters interview in which " Commander Alexander Khodakovsky acknowledges rebel fighters had BUK missiles " has been challenged. In my analysis of the Reuters article (see Ukraine Rebel Commander Admits Having BUK Missiles; Damning Contradictions? ), I point out considerable discrepancies in what Reuters author Anton Zverev wrote and actual quotes Reuters presented.

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How Old Industries Become Young Again

Strategy+Business

'Many mature industries are about to be young again. By tracking five key indicators--new customer habits, new production technologies, new lateral competition, new regulations, and new means of distribution--you can prepare for the big waves of small disruptions that will transform your business sometime soon.

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Go first

Seth Godin Blog

'Before you''re asked. Before she asks for the memo, before the customer asks for a refund, before your co-worker asks for help. Volunteer. Offer. Imagine what the other person needs, an exercise in empathy that might become a habit.

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Savings Consultants Are Needed in Today's Market More Than Ever

Savings Consultants are needed in today’s market more than ever. With an increase in expenses, businesses are looking for opportunities to save. Often unknown to businesses are savings in expense reduction, specialized tax savings, specialized savings including medical underpayments, health benefits cost reduction, zero cost processing, and more. Blue Coast Savings, with over 20 years in business, assists Savings Consultants in helping these companies move toward more profitable businesses.

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Can You Measure the ROI of Customer Experience?

1 to 1

'Companies are increasingly using customer experience metrics to gauge the health of their customer relationships. But as companies continue to up their investments in customer-focused initiatives, CEOs, CFOs, and other members of the senior management team demand to know what the returns are on those efforts. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

ROI 51
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SBU Cleans Website of Bogus "Proof"; Mystery of 312 Grows

MishTalk

'An image from the Security Service of Ukraine ("SBU") that purportedly showed a Buk heading back to Russia at nighttime, has now been removed from the cite. I made a screenshot of the image and posted it in Ukraine Caught in Third Major Lie? Magic Number 312. The image once was at the bottom of this SBU page: Russia is trying to hide the evidence of his involvement in a terrorist attack in the skies over Ukraine.

Video 77
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What the Beautiful Game Reveals about the Dismal Science

Strategy+Business

'Soccer, says Ignacio Palacios-Huerta, is a perfect laboratory for testing economic theory.

65
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Web Presence Myths

Chad Barr

Raising the Barr is a weekly memo, which is always pithy, powerful and succinct. It focuses on innovative ideas by maximizing your life and business while leveraging strategy, content, technology and the web, to help you transform the success. This week’s reflection point: Here are the top myths I hear and see when it comes to your web presence: It’s all about the traffic.

Energy 40
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TOOLS and METHODOLOGIES for developing DECISION SUPPORT PACKAGES

This White Paper targets opportunities for Management to develop proficiency in the Decision Framing and Analyses element of input to Decision, & Risk Analyses for Major Project Funding Decisions.

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Cracking Mobile: Why Businesses are Betting on Mobile Analytics

1 to 1

'The stakes for understanding mobile users are rising quickly as people spend more time on their smartphones. Recent acquisitions suggest that companies are racing to build up their knowledge of mobile users and provide a better customer experience. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Company 50
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"No Perry Mason Moment": US Intelligence Admits "No Direct Evidence Linking Russia to MH17"

MishTalk

'Earlier today, and several times recently, I received emails accusing me of being a Russian spy and asking me how much I was receiving from RT. I find such accusations highly amusing. Here''s the deal: Few bloggers are willing to discuss MH17 for fear of getting it wrong. Whereas I suspect nearly everything, but especially reports coming from Kiev and the US.

Report 77
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Little Things DO Mean A Lot!

Leadership Planning with Liz Weber CMC

It doesn't take much. It doesn't take a lot of time, effort, or money to let your employees know you appreciate them and the talents they bring to your organization. Sometimes a simple, sincere Thank you is all that's needed. The post Little Things DO Mean A Lot! appeared first on Weber Business Services, LLC.

Talent 40
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Decision Making

Gina Abudi

'Are you asking the right questions before making a final decision? Often when faced with making a final decision based on input from the team, a leader may move ahead with implementing the recommended solution, but may not really have all the facts or explored the solution presented fully. When faced with making a decision [.]. The post Decision Making appeared first on Gina Abudi.

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Why You Need to Use Case Studies in Sales and Marketing (and How to Start Now)

Case studies are proof of successful client relations and a verifiable product or service. They persuade buyers by highlighting your customers' experiences with your company and its solution. In sales, case studies are crucial pieces of content that can be tailored to prospects' pain points and used throughout the buyer's journey. In marketing, case studies are versatile assets for generating business, providing reusable elements for ad and social media content, website material, and marketing c

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How PURE Insurance Built a Customer-Obsessed Business

1 to 1

'PURE insurance is using its customer-obsessed business model to stand out in the insurance industry. Since its start in 2006, PURE has grown more than 40 percent each year, and has one of the highest Net Promoter Scores in any industry. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

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Internet Free Speech Vanishes in Spain; Most Infamous Law in Internet History; Brussels and Spain Target Google

MishTalk

'90% Customer Satisfaction Too Much for Brussels Bussels and Spain both stepped up attacks on Google over the past few days. Let''s dive into the insanity with a Mish-translated report from Les Echos: Brussels Ready to Revive Showdown with Google Pressure from Brussels increases on Google. The European Commission demands further concessions and seeks to end anti-competitive practices of which Google is accused.

Travel 75
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It's only high school if you let it

Seth Godin Blog

'"I''ll show them!". Creative people need fuel. Overcoming the resistance and quieting the lizard brain takes a lot of work. Often, we seek external forces to excite us, inspire us or push us to take the leap necessary to do something that might not work. And so we read what the critics write, mistakenly believing that it will help improve the work.

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Assessing the Effectiveness of the Enterprise PMO

Gina Abudi

'Once an enterprise PMO has been launched within the organization, its effectiveness should be measured on a regular basis. In the past I have mainly seen assessments conducted on an annual or bi-annual basis. To begin an ongoing assessment of the enterprise PMO, baseline information should be captured on how projects were conducted prior to [.]. The post Assessing the Effectiveness of the Enterprise PMO appeared first on Gina Abudi.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.