Machine learning, deep learning, and other artificial intelligence technologies promise to significantly reshape the workplace. They can reduce redundant tasks, automate work, and improve organizational capabilities. Yet for most companies, the potential of these technologies is still out of reach. As a recent census study shows, less than 7% of organizations have adopted AI technologies. Why?
Find the Right Pace for Your AI Rollout
A three-step approach.
August 25, 2022
Illustration: Daniel Liévano
Summary.
Implementing AI can introduce disruptive change and disfranchise staff and employees. When members are reluctant to adopt a new technology, they might hesitate to use it, push back against its deployment, or use it in limited capacity — which affects the benefits an organization gains from using it in the first place. Organizations often don’t see the problems coming, and rollout a new tool too quickly only for it to run into major barriers. To navigate this process, we propose a three-step approach: 1) assess the impact of an AI solution, 2) identify barriers to adoption, and 3) identify the appropriate pace.