Sat.Dec 21, 2013 - Fri.Dec 27, 2013

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Business Book Review: Lords of Strategy

Management Consulted

'We’re starting a series of guest posts offered by staff, readers and interns that are reviews of books we think are helpful for those interested in consulting (specifically) and business (in general). This week’s post is on Lords of Strategy - written by Walter Kiechel III , a journalist for 30 years, serving as an editor of Fortune and editorial director of Harvard Business Publishing.

Strategy 139
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Economic Illiterate Proposal: "Inflation Creates Jobs"; Inflation Economics 101

MishTalk

'Those looking economically illiterate proposals can have a field day reading Ezra Klein''s "Wonkblog" on the Washington Post. In Full Employment Gives People Jobs Klein states (citing two others) "T he Federal Reserve Bank’s focus on keeping inflation below 2 percent effectively sacrifices the other half of its dual mandate: full employment. " It''s difficult to know where to start debating such economic lunacy, but let''s briefly discuss the notion of a " dual mandate ".

Banking 77
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The 10 Most Influential Customer Experience Milestones of 2013

1 to 1

'Whether it''s the airlines embracing mobile to assist customers, a bad-boy company promising to make over its service standards, or the launch of new technology that will change how consumers pay for everyday retail goods, these 10 customer experience incidents will change the course of how organizations deliver customer experiences. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

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No one reads a comic strip because it's drawn well

Seth Godin Blog

'It has to be drawn well enough, not perfectly. No one goes to a rock concert because the band is in tune. They have to be close enough to not be distracting, but being in tune isn''t the point. No one buys a house because every floorboard is hammered in at the six sigma level of perfection. They have to be good enough, and better than good enough is just fine, but perfect isn''t something that''s going to overwhelm location, beauty, peace of mind and price.

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PowerPoint Best Practices for Creating Stellar Presentations

Mastering data visualization in PowerPoint will help accelerate your career because it positions you as someone who can present data that drives business decisions forward. think-cell's PowerPoint Best Practices eBook was created specifically for professionals aiming to master the art and science of data-driven storytelling. What’s inside: Practical Insights: Uncover valuable tips for crafting engaging and persuasive presentations.

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Joy To The World

Chad Barr

This week’s reflection point: Red is the color of the season. I saw it in the red overheated faces of costumed Santas greeting shoppers in Orlando last week. I see it here, back home, in the red faced Santas shivering in the frigid Cleveland temperatures. In thousands of locations across the nation are the countless volunteers from the Salvation Army ringing their bells with beaming faces beckoning us to help fill their dangling red buckets to help those less fortunate than us.

Groups 40

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The Power of Customer Feedback

1 to 1

'Customer feedback is essential for organizations that can use these insights to determine what''s working and what needs to be changed within their organization. Recognizing this, many companies are making an effort to collect a good amount of customer feedback that will help them make the necessary improvements to their service efforts. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Company 49
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When you're offered precisely what you were hoping for.

Seth Godin Blog

'say, "yes.". If you''re a musician, that means that when the internet says you can play what you want, record the way you want to, release it when you like, at the length you prefer, to the fans you''d like to share it with. If you''re an actor, that means that when the internet says you can perform what you''d like, film it with the team you''ve chosen and distribute it far and wide.

Film 51
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Problems with the Team Leader: A Mini Case Study – Part I

Gina Abudi

'The team has been complaining frequently about the team leader. The project sponsor finally got the group together to understand the concerns he has been hearing. Here is what he heard about the team leader. She… Tells the team members how to do their tasks Provides information on a “need to know” only basis Must [.].

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China Interest Rate Crisis Continues: 7-Day Interest Rate Doubles to 10% in One Week; China Bans Words "Cash Crunch"

MishTalk

'A "cash crunch" is on in China. But don''t call it that, because China banned use of the term last week. The New York Times reports China Rates Approach Crisis Levels Despite Central Bank Measures. An exceptional bid by China’s central bank to curb soaring interest rates and relieve pressure on the financial system appeared to have come up short on Monday, as Chinese money market rates shrugged off the measure and continued to approach the crisis levels seen in June.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Confessions of a Naughty Customer: Six Regrettable Moments of 2013

1 to 1

'While most people looked ahead to 2014, I did exactly the opposite. I reflected on some of my more sour moments and realized what I learned from them. Typically I''m the most jovial customer, but in a brazen spree of outrage and deceit I did some things that I can''t take back, so this is my moment of penance: There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

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My most popular blog posts this year

Seth Godin Blog

'weren''t my best ones. As usual, the most popular music wasn''t the best recorded this year either. Same for the highest-grossing movies, restaurants and politicians doing fundraising. "Best" is rarely the same as "popular.". Which means that if you want to keep track of doing your best work, you''re going to have to avoid the distraction of letting the market decide if you''ve done a good job or not.

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Problems on the Team: A Mini Case Study – Part II

Gina Abudi

'I need to get control of our virtual team meetings! Read Part I for background information. What is going on? Likely, the following are issues for this team: Lack of meeting skills No meeting processes in place No team norms The team leader is not intervening and effectively facilitating meetings to follow agendas (additionally, agendas [.].

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Lawyer Advises Me "Don't Go to France"; French Pub Fined €9,000 for Using "Undeclared Labor" after Customers Returned Empties to Bar

MishTalk

'A few days ago my lawyer advised me " Don''t go France " (not that I had any plans to of course). The advise, coupled with the message " First amendment rights stop at the US border ", was in reference to my November 20 article Mish Fined 8,000 Euros for Quoting French Blog. All I did was quote a French blogger on bank leverage, and the numbers I quoted were matched by the Wall Street Journal.

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Savings Consultants Are Needed in Today's Market More Than Ever

Savings Consultants are needed in today’s market more than ever. With an increase in expenses, businesses are looking for opportunities to save. Often unknown to businesses are savings in expense reduction, specialized tax savings, specialized savings including medical underpayments, health benefits cost reduction, zero cost processing, and more. Blue Coast Savings, with over 20 years in business, assists Savings Consultants in helping these companies move toward more profitable businesses.

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Patients are Customers: An Rx is Needed for Long Wait Times

1 to 1

'We''ve all had to endure long wait times for visits at doctor''s offices. And while making an appointment for a medical condition isn''t the same as experiencing a delay in service at a bank or an auto repair shop, it can be just as infuriating - sometimes more so. Perhaps this is because so many of us feel undervalued when we''re forced to wait while other patients who arrive after we do are seen first.

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"In an abundance of caution"

Seth Godin Blog

'Do we have a caution shortage? Is it necessary to have caution in abundance? When a lawyer or a doctor tells you to do something in an abundance of caution, what they''re actually doing is playing on your fear. Perhaps we could instead opt for an abundance of joy or an abundance of artistic risk or an abundance of connection. Those are far more productive (and fun).

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The Price and Prize of Strategic Partnering

Strategy+Business

'Successful collaborations create transformational value, according to BP executive Luc Bardin.

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Expect Higher Mortgage Loan Rates in 2014; New "QM" Rules May Mean Less Lending

MishTalk

'In regards to Average 30-Year Mortgage Rate Hits 4.47% (Not Counting Fees); Affordability Check Michael Becker at WCS Funding Group just pinged me with his thoughts on why mortgage rates will go up in 2014 even if treasury rates stay flat. Michael writes. Hey Mish, I was just reading your post on rising mortgage rates and I can confirm that mortgage rates are approaching the highs reached earlier this year in early September.

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TOOLS and METHODOLOGIES for developing DECISION SUPPORT PACKAGES

This White Paper targets opportunities for Management to develop proficiency in the Decision Framing and Analyses element of input to Decision, & Risk Analyses for Major Project Funding Decisions.

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Jack Frost and the Holiday "Hostage" Crisis

1 to 1

'It''s practically impossible to avoid the evils of our existence during the holiday season. From news reports about brawls at the mall, to the Humane Society''s gut-wrenching commercials, we can see that all isn''t merry and bright no matter how many lights we rig up outside. Even this year''s holiday programming highlights how far we''ve distanced ourselves from the ideals that once rang from the rafters all season long.

Report 34
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Noise-tolerant media

Seth Godin Blog

'Twitter is the noisiest medium in history. Do you actually believe that Taylor Swift has 33,000,000 million (and counting) people eagerly waiting for her next tweet, ready to click on whatever she links to? In fact, less than one in a thousand people who ''get'' one of her tweets will click. Most of the 33 million won''t even read it, making the word ''get'' worthy of quotation marks.

Media 47
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The Best s+b Blog Posts of 2013

Strategy+Business

'Among all the terrific posts we''ve published, make sure not to miss these gems.

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Fear the Octopus: Judge Says NSA Phone Surveillance Is Legal; Case Likely Headed to Supreme Court

MishTalk

'December 16 Ruling vs. Ruling Today On December 16, in a rare victory for constitutional freedoms, U.S. District Court Judge Richard Leon, ruled NSA phone program likely unconstitutional. (See District Court Judge Rules NSA Phone Taps Likely Unconstitutional; 68 Page Ruling Cites "Orwellian Technology" and Unreasonable Searches ). In contrast, a Manhattan District judge ruled today NSA Phone Surveillance Is Legal U.S.

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Why You Need to Use Case Studies in Sales and Marketing (and How to Start Now)

Case studies are proof of successful client relations and a verifiable product or service. They persuade buyers by highlighting your customers' experiences with your company and its solution. In sales, case studies are crucial pieces of content that can be tailored to prospects' pain points and used throughout the buyer's journey. In marketing, case studies are versatile assets for generating business, providing reusable elements for ad and social media content, website material, and marketing c

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Exploit Your Competitive Advantage and Thrive

Martinka Consulting

Video 40
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"Am I supposed to like this?"

Seth Godin Blog

'If we think we are, we probably will. We''re more likely to laugh at the comedy club. More likely to like the food at a fancy restaurant. More likely to feel like it''s a bargain if we''re at the outlet store. Am I supposed to applaud now? Be happy? Hate that guy? Use a fork? Judgments happen long before we think they do. And successful marketers (and teachers and leaders) invest far more into "supposed to" than it appears.

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Bad News Is Worse through Email

Strategy+Business

'People prefer old-fashioned voicemail messages to emails when receiving bad news.

Fashion 40
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Christmas Sales Decline at Target in Wake of 40 Million "Compromised Credit" Cards; Stolen Cards for Sale on Black Market

MishTalk

'The final weekend of Christmas sales is the worst possible time to have a security breach, but that''s what happened at Target. Sales are down at least three percent following a security breach in which hackers stole millions of credit cards. Let''s back up a bit and review what happened. 40 Million Credit, Debit Cards Compromised On December 19, Target disclosed that hackers gained access to as many as 40 million credit and debit cards used by customers of Target during the height of the holid

Sales 71
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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.