Humour: higher status and competence
Consultants' Consultant
APRIL 7, 2019
Consultants Consultant: Humor, used skillfully, greases the management wheels… it reduces hostility, deflects criticism, relieves tension, improves morale and helps communicate difficult messages… A natural facility with humor… is intertwined with, and appears to be a marker for, a much broader managerial trait: high emotional intelligence.” Fabio Sala, “Laughing all the Way to the Bank,” Harvard Business […].
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