Thu.Dec 15, 2022

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Avoid Customer Service Pains That Kill Revenue Gains

Henry DeVries

Customer relations expert Melissa Copeland acknowledges it's hard to find and keep good customer service people. But are the AI customer service solutions the best way to go?

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Government Contracting : How to Make the Contracting Officer’s Job Easier

Granite Leadership Strategies

Many Government contractors writing proposals to the Government often tell us that the job of responding to the requirements of Federal Government solicitations (RFPs) seems daunting. While there are a great many rules and regulations you need to adhere to, the job of responding is not particularly difficult if you break the job down into bite-size pieces and work diligently to respond to just what is asked in the solicitation.

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Planning – Not an Optional Extra!

Effective Managers

Planning is not an optional activity for managers. And whether you are managing a front-line team or the Head of an organization, you are a manager. The head of the organization has the strategic plan which is also their personal plan. Everyone else in the organization who is accountable for a team must also have a plan. Why? Without a plan, the manager of a team is like a paper boat in a creek.

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How to Support Your Jewish Colleagues Right Now

Harvard Business

Jewish employees share the policies and practices that have helped — or harmed — their sense of inclusion at work.

How To 71
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PowerPoint Best Practices for Creating Stellar Presentations

Mastering data visualization in PowerPoint will help accelerate your career because it positions you as someone who can present data that drives business decisions forward. think-cell's PowerPoint Best Practices eBook was created specifically for professionals aiming to master the art and science of data-driven storytelling. What’s inside: Practical Insights: Uncover valuable tips for crafting engaging and persuasive presentations.

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5 Lessons on Marketing From My Conversation with Dave Harland on ‘The Business of Fun’

Wakeman Consulting Group: Dave's Blog

Had a chance to have a great conversation with Dave Harland on my podcast, “The Business of Fun” this week. You should definitely sign up for his newsletter: The Word …after mine, it is my favorite newsletter and I learn something every week. As I was editing the podcast and getting it ready to share, I reflected on a few key lessons that Dave taught me during our time chatting: Don’t Make Creativity an Event : Dave’s example of keeping a file of ideas so that when

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Prompt engineering

Seth Godin Blog

It began with what bosses needed to say to get workers to do what they needed done. And then it became widespread, because typing the right things into Google makes it more likely you will find what you’re looking for. (True aside: When I worked at Yahoo, they had a secret list of the 100 most searched-for terms. It was secret because it was filled with juvenile Playboy-level porn requests as well as pretty unsophisticated single-word searches.

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8 Tips for Holiday Gift-Giving at Work

Harvard Business

How to find the perfect (but not too expensive), thoughtful (but not too personal) present.

How To 71
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How Boards Can Guide Company Strategy on Social Issues

Harvard Business

Six principles for deciding whether, when, and how to weigh in.

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Crate & Barrel CEO Janet Hayes on Navigating Turbulent Times for Retail

Harvard Business

Consumers’ tastes are changing fast, but one things remains: they value quality, value, and inspiration in their products.

Retail 43
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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr