Tue.Nov 22, 2022

Celebrate This Year’s Wins to Set Up Next Year’s Successes

Makarios Consulting

It’s that time of year again – the time when leaders review the past year, frequently introducing the task with phrases like “What are the lessons learned?” or “Where can we do better?” or even “Let’s sit down and do a postmortem.”

Stop Boring Strategic Plan Updates

Leadership Planning with Liz Weber CMC

An association executive director asked during a recent coaching conversation, “Am I doing something wrong, or why are the strategic plan review meetings I hold with my senior staff so boring?

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Research Reveals How To Persuade Consumers To Use And Buy More

Forbes Leadership

The boredom beast might be killing your future sales. Professor of marketing at UC San Diego's Rady School of Management On Amir tells you why, and what can be done about it. Leadership Strategy /leadership-strategy Leadership /leadership Leadership Strategy /leadership-strategy leadership

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Project Management: What an L&D Professional Needs to Know

Clarity Consultants

During a typical workday for learning and development (L&D) professionals, handling projects is often part of the equation. As a result, understanding critical aspects of project management is essential for everyone working in the field.

The 5 Stages of Account-Based Marketing — and How to Win Them All

Successfully complete the five stages of ABM: define, identify, engage, convert, and connect. We’ll show you how to create a unified system with your sales team to help them land more qualified opportunities and connect with prospects like never before.

The Most Lucrative Meeting in your Program

Actionable

How do I get off the treadmill of trading time for dollars? How do I scale my impact? How do I grow my business without bringing on a bunch of employees or contractors?

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People problems are complicated problems

Seth Godin Blog

Engineering problems are difficult, but they have a right answer. People problems, by their nature, are on a spectrum, a distribution of possible forward paths. But they’re complicated. A situation might not fit a person, and vice versa. Add a second person and know you have two people, and two people interacting exponentially increase the number of possibilities. Knowing this takes the pressure off. Because there isn’t a perfect solution to a people problem.

Why Startups Should Embrace Radical Transparency

Harvard Business Review

It’s in founders’ best interests to not only accept, but invite, oversight. Entrepreneurs and founders Corporate governance Entrepreneurship Fundraising Start-ups Digital Article

LSA Global Designs Updated Brand Promise for Services Firm

LSA Global

A Platform Approach to Space Exploration

Harvard Business Review

Private companies like SpaceX treat rocket systems as platforms rather than bespoke one-off projects. Project management Digital Article

The Ultimate Guide to Executive Recruiting

Sourcing the right executive candidates and filling key managerial roles in an organization can be difficult, even in the best of times. Download this eBook to level up your discovery process, talent sourcing, and strategies for reaching your best-fit candidates.

These 4 CX and EX trends should set your 2023 priorities

1 to 1

While it’s impossible to predict exactly what the new year will bring, some clear trends are emerging as we think about what customer and employee experience will look like in 2023.

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Let’s Protect Our Frontline Workers from Rude Customers

Harvard Business Review

A conversation with Georgetown’s Christine Porath about how to improve customer-facing work in an era of incivility. Workplace health and safety Managing conflicts Managing employees Customer service Audio

When CEOs Engage Directly with Customers

Harvard Business Review

A look at the pros and cons. Customer experience Customer service Process management Social marketing Leadership and managing people Leadership qualities Leadership styles Customer strategy Customer-centricity Technology and analytics Online communities Social media Digital Article

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