Wed.Feb 24, 2021

Prediction: The future of CX

McKinsey & Company

Designing great customer experiences is getting easier with the rise of predictive analytics. Marketing & Sales Insights North America Consumer insights Customer experience & loyalty Service operations

[Reader Question] YouTube content for Agencies?

Kai Davis

I’m in the marketing team of a digital product agency. I’m planning on starting a youtube channel with valuable content for our target audience, which is basically entrepreneurs, PMs, POs, CEOs, etc. We would talk about UX, product management, data analytics, etc.

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How to Create a Continuously Learning & Evolving Organization w/ Jeff Kavanaugh Ep#91

Strategic Planning and Management Insights

"The rate of market change is faster than the rate of your ability to create something or respond". podcast organizational development education

How Japan can make digital ‘big moves’ to drive growth and productivity

McKinsey & Company

The country could build digital talent and applications across major areas of industry and government to improve digital competitiveness. Digital Insights Digital Big data

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Making the Hybrid Workplace Fair

Harvard Business

New working arrangements will create new power dynamics. Here’s how managers can prepare. Leadership & Managing people Managing people Managing organizations Digital Article

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A Simple Compliment Can Make a Big Difference

Harvard Business

Research shows that giving someone a boost can lift you up too. Communication Leading teams Motivating people Digital Article

When Football, Covid, Protocols, and Systems Collide

Martinka Consulting

The NFL is down to the final four teams. On at least one of the games this past weekend the announcers talked about how successful the season has been. They said, and I paraphrase, back in July when training camps started nobody knew if they’d get the season in, but they did, with no cancelled games and only a few rescheduled games. They did much better than college football, which was a mess. This newsletter is not about Covid, but it’s Covid that sets the tone for the business message below.

Ranking the unrankable

Seth Godin Blog

Weight is a useful measure. 10 pounds is twice as much as 5 pounds. Measuring things and then ranking them effectively enables us to make better choices and to scale up our operations.

Adapting your operating model to the next normal: The next big move in chemicals

McKinsey & Company

Increasing uncertainty in chemicals requires companies to adopt new operating models. Four guiding principles can help players incorporate strategies that reflect the new realities of the industry. Chemicals Insights Chemicals

B2B Pocket Playbook: End-to-End Guide to Sales Enablement

Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers. It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. And if sales teams want to continuously sell better -- and faster -- their sales enablement process must have a game-winning strategy. It's time for you to start selling smarter - and hitting your sales number - with the best B2B database in the market. Get started today.

The Future of WFH and Competing Against the Giant Internet Platforms

Harvard Business

Should companies allow employees to work from home permanently? And can small players compete against giant internet platforms? Workspaces Internet Competition Audio

Fixing the Social Media Crisis

Harvard Business

Social networks are polarizing communities and spreading lies. Can we engineer a healthier online ecosystem? Social platforms Social responsibility Economy Audio

Intimate Partner Violence Is a Workplace Issue

Harvard Business

Work can be a haven for people experiencing IPV. Managers and colleagues need to be prepared to offer safety and support. Leading teams Health Difficult conversations Digital Article

Migraines Are a Serious Problem. Employers Can Help.

Harvard Business

Three research-backed strategies to raise awareness and support employees. Health Productivity Workspaces Digital Article

Pressure Points: How to Ensure Your B2B Pipeline Passes Inspection

This eBook highlights best practices for developing a pipeline management process that helps sales leaders and their team C.L.O.S.E (you’ll see what we mean in this eBook) more revenue through data-driven prospecting, stage analysis, and subsequent sales enablement.