The Source

MAY 19, 2020

When our son was born, I had an emergency caesarean. Standing at the side of the room while a dozen or so doctors and nurses swarmed in and began operating, my husband said something to the effect of: “So this is what an emergency looks like”. “No”, was the answer. “This is a medium-level emergency. If it was a high-level of emergency, we’d have had the baby out by now.

Consulting 98

Consulting Operations Marketing Management 98

Seth Godin Blog

MAY 19, 2020

If you can study something behavioral on college students, you can bet it gets studied a lot. It’s easy and cheap to run these sorts of tests. Which is how we came to understand the power of pique and the risk of habituation. It turns out that if you see something over and over again, you start to ignore it. And so marketers of all stripes work to pique your interest by making funky little adjustments.

Study 43

Study Culture Marketing 43

Harvard Business

MAY 19, 2020

Be empathetic — but don’t lower the bar.

Management 63

Management How To 63

1 to 1

MAY 19, 2020

A forward-thinking strategy is the best solution for overcoming uncertainty. For CX-leaders in the contact center space to overcome the fallout from COVID-19, the digital, remote, and perseverance strategies that carried them through the crisis in the first place may be their best move. TTEC’s webinar, Shifting Back: How to prepare for what’s next in the contact center , discussed the innovations needed to build a long-term digitally resilient organization.

Real Estate 26

Real Estate Company Agile Strategy 26

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Data

Harvard Business

MAY 19, 2020

We’re wired to avoid what makes us feel fear. But you can break the cycle.

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Harvard Business

MAY 19, 2020

Economic recovery doesn’t have to come at the cost of public health.

Policies 36

Policies Management 36

Harvard Business

MAY 19, 2020

Embracing roles outside your organization can help you prosper within it.

Productivity 36

Productivity Management 36

Harvard Business

MAY 19, 2020

They don’t have to live in the shadow of the founders.

Government 36

Government Development Leadership 36

Harvard Business

MAY 19, 2020

It’s a great way to show support and reduce stigma.

Groups 36

Groups Resources How To Culture 36

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How To

Harvard Business

MAY 19, 2020

Four signs to look out for.

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Data 36